THE ROLE AND THE TEAM
The team serves as the bridge between Customer Operations, Software Development and Infrastructure teams and are responsible for ensuring stability, high-performance, and scalability across our global application landscape.
Central to the role is proactive prevention: monitoring and alerting to catch issues before impact, proactive issue detection and rigorous Root Cause Analysis (RCA). You will support our 1st and 2nd level support teams with deep-dive code/environment level troubleshooting and automation of repetitive tasks.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)Monitoring, Alerting & Observability: Implementing tools and dashboards to track system health and business processes in real-time, ensuring the team is proactively notified of any technical or functional anomalies.
Incident & Problem Management (L3-Support): Providing expert-level troubleshooting to resolve complex technical issues, performing root-cause analysis and proposing solutions to prevent recurring failures.
Performance Optimisation & Load Testing: Optimizing system performance and scalability by assessing responsiveness under load and fine-tuning configurations to ensure a seamless experience for our users.
Security Management & Vulnerability Scanning: Proactively identifying and mitigating security vulnerabilities within the application and its environment, following a standardized framework.
Compliance & Audit Readiness (ISO 27001, SOC2, GDPR): Ensuring all operations meet legal and industry standards and providing the necessary evidence for internal or external audits.
WE’D LOVE TO MEET YOU IF
Proficiency in implementing and managing dashboards and alerting frameworks (e.g., Prometheus, Grafana, or New Relic).
Experience in Cloud-native environments (AWS), working with Infrastructure as Code and maintaining CI/CD pipelines.
Familiarity with Business Continuity, Disaster Recovery, and load / performance testing.
A curious mindset, eager to investigate root causes and find sustainable solutions.
A collaborative approach; you enjoy bridging the gap between technical teams and stakeholders to foster operational excellence.
OUR OFFER
Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter.
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development with our training offerings and biannual peer-to-peer review
ABOUT TRADEBYTE
At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.
We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.
As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!
Skills Required
- Implementing and managing dashboards and alerting frameworks (e.g., Prometheus, Grafana, New Relic).
- Experience in cloud-native environments (AWS).
- Experience with Infrastructure as Code.
- Maintaining CI/CD pipelines.
- Root-cause analysis and L3 troubleshooting to support 1st/2nd level support.
- Performance optimisation and load/performance testing.
- Security management and vulnerability scanning.
- Compliance and audit readiness (ISO 27001, SOC2, GDPR).
- Automation of repetitive tasks and operational processes.
- Curious mindset and collaborative approach to cross-team communication.
Zalando Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zalando and has not been reviewed or approved by Zalando.
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Leave & Time Off Breadth — Paid time off includes a sizable annual allowance that can grow with tenure, plus additional paid days for volunteering. This breadth is highlighted as supportive of work–life balance.
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Wellbeing & Lifestyle Benefits — Mental health support, round‑the‑clock counseling for employees and households, and broad fitness/wellness access are emphasized as robust. Substantial product discounts and partner offers add meaningful lifestyle value.
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Parental & Family Support — Structured support around parental leave—such as buddy programs, re‑onboarding, and paid child sick days—helps ease family responsibilities. Flexible and part‑time leadership options further accommodate parents.
Zalando Insights
What We Do
Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty - Our vision is to become The Starting Point For Fashion. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our beliefs: - Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I - We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
