Jobs at Zalando

Lead end-to-end production and cross-functional project management for Zalando’s major social media campaigns, content moments, live activations, and multi-channel initiatives. Coordinate Social, Content, Creator, Marketing, PR, Paid Media, agencies, and production teams. Manage budgets, logistics, stakeholder alignment, timelines, KPIs, platform-specific execution, and performance optimization across TikTok, Meta, YouTube, Pinterest, onsite, and creator channels.

Owns day-to-day global TikTok execution, including content ideation, production, publishing, trend activation, community management, performance tracking, and channel growth. Manages agencies, creators, influencers, budgets, platform relationships, and cross-functional stakeholders across Brand, Creative, and PR. Supports broader social channels including Meta, Pinterest, YouTube, and Snapchat while coordinating projects and maintaining consistent, culturally relevant brand output.

Drive commercial growth strategy within the Revenue Operations team by building KPI and pipeline dashboards, translating data into actionable insights, integrating Salesforce and Slack workflows, implementing AI-powered automations, and strengthening CRM data quality and forecasting models. The role partners with Sales, Customer Success, and Marketing to improve operational efficiency, decision-making, and scalable growth.

Serves as the HR business partner for approximately 60 logistics employees and leaders in Italy. Advises management on employee matters, employment law, payroll, performance, compensation, benefits, career development, and recruitment. Manages HR administration, personnel files, HR systems, external payroll providers, KPIs, employee surveys, onboarding, and HR projects. Coordinates with legal, central HR, logistics partners, and international business partners while supporting a dynamic logistics operation.

Build and maintain high-performance advertising platform infrastructure handling thousands of requests per second and large-scale event data. Develop scalable Java and Spring services, deliver features from refinement through production, write automated tests, and support operational monitoring with metrics, alerting, tracing, and incident analysis. Collaborate with product managers, analysts, and ML Ops to refine requirements, understand business KPIs, and continuously improve engineering quality.

Develop scalable forecasting and planning software for Zalando’s logistics network. Build maintainable Python systems that optimize capacity allocation, support warehouse and transport operations, and manage the full development lifecycle from design through maintenance. Collaborate with subject matter experts and cross-functional teams to resolve operational challenges, gather requirements, and deliver milestones. The role also involves machine learning, SQL, data warehouses, ETL, pipeline orchestration, Databricks, testing, documentation, and agentic development practices.

Design, build, and optimize large-scale batch and streaming ETL pipelines and ML infrastructure for real-time recommender systems. Implement high-throughput/low-latency data stores, ensure data governance and quality, collaborate with product, data science, and engineering teams, and influence architecture and team objectives to deliver measurable business impact.

Leads research and productionization of personalized content discovery systems using deep learning, reinforcement learning, recommender systems, ranking, and multi-objective optimization. Develops real-time algorithms, balances conversion, engagement, and monetization goals, shapes scientific roadmaps, conducts rigorous experiments, collaborates with product and engineering stakeholders, and mentors scientists. Requires advanced quantitative education or equivalent experience, 6+ years of applied science experience, strong ML expertise, and production experience with Python, deep learning frameworks, and AWS.

Lead a team of up to 10 Creator Managers overseeing influencer campaigns and brand ambassadorships. Develop creator selection, onboarding, relationship, performance, and incentive frameworks; manage project pipelines and complex brand partnerships; improve operational processes and creator tooling; collaborate with product, technology, creative, and partner teams; translate social trends into content strategy; and use performance data and experimentation to improve campaign results.

Manage a portfolio of fashion, lifestyle, and other creators; build relationships, oversee onboarding and compensation, and execute content strategies and campaigns. Lead cross-functional projects, improve creator-management processes and tools, translate social trends into platform-native briefs, collaborate with agencies and paid media teams, and analyze performance through reporting and engagement testing. Provide creator guidance, optimize campaigns, and mentor junior colleagues.

Provide SRE support across monitoring, alerting, incident management (L3), root-cause analysis, performance and load testing, security vulnerability scanning, compliance (ISO27001/SOC2/GDPR), and automation to ensure stability, scalability and observability of cloud-native applications.

Develop and execute data-driven creative strategies across paid and organic social, display, CTV, DOOH, and email. Partner with marketing, research, and creative teams to translate audience insights into campaigns, direct asset development, manage creative testing, analyze performance, and optimize outcomes. Monitor fashion, cultural, and marketing trends while planning content around seasonality and campaign learnings.

Own and execute technical SEO initiatives across 20+ European markets. Diagnose crawl, rendering, indexation, architecture, and Core Web Vitals issues; partner with engineering on scalable fixes; build n8n, Claude, and MCP automation workflows; develop BigQuery dashboards; analyze logs; and use Python and SQL to validate SEO hypotheses and improve organic traffic and conversions.

Lead a team of up to 10 Creator Managers to scale Zalando's creator ecosystem. Drive operational improvements, define creator processes, manage creator selection and onboarding, translate social trends into content strategy, collaborate with product/tech and cross-functional teams, oversee performance reporting and engagement experiments, and mentor team members to achieve content and marketing goals.

Lead the architecture and evolution of Lounge by Zalando’s scalable core platform, growth systems, data infrastructure, and AI platforms. Drive cross-team engineering initiatives, event-driven microservices, high-throughput pipelines, and production-ready GenAI solutions. Mentor senior engineers, establish architectural standards, author decision records, and guide technical strategy across teams. Partner with project management on complex business and product initiatives while promoting reliable, secure, and modern engineering practices.

Own end-to-end development of scalable Boards features, from database and backend services through responsive web interfaces. Design microservices, APIs, and data flows; collaborate with product, design, stakeholders, and applied science teams; support experimentation and A/B testing; improve CI/CD, testing, performance, observability, and operational excellence; and mentor junior and mid-level engineers.

Lead the growth product organization for Lounge by Zalando, owning acquisition, registration, activation, retention, customer communications, and lifetime value. Manage Product Managers and partner with Engineering, Design, and Analytics leaders across multiple squads. Drive experimentation, funnel optimization, MarTech and CDP platform strategy, AI/ML personalization, and executive stakeholder alignment.

Design, develop, and operate scalable Java microservices and REST APIs for Zalando’s B2B platform. Build cloud-native systems using AWS and Kubernetes, manage Gradle-based builds, and ensure reliability through testing, CI/CD, observability, and code reviews. Collaborate across frontend, engineering, and product teams, mentor peers, and drive architectural alignment while owning services throughout their lifecycle.

Own and improve customer-facing frontend experiences for Zalando Lounge, including Product Details, Size and Fit, and My Account. Design, build, test, and release accessible, performant, reliable applications. Collaborate with product managers, designers, and backend engineers; influence frontend architecture and engineering standards; and support colleagues through code reviews, pairing, knowledge sharing, and technical guidance.

Drive new business acquisition and partner growth across contract and digital logistics. Manage the full sales cycle from prospecting through negotiation and closing, build C-level relationships, develop account strategies, and meet revenue and margin targets. Collaborate with logistics, operations, and finance teams to resolve complex issues, maintain forecasts, report pipeline performance, and optimize sales processes.