The Role
Leads reliability and operational excellence for NICE Actimize fraud, AML, and financial crime platforms. Responsibilities include production support, incident management, observability, CI/CD, Terraform-based infrastructure automation, release engineering, testing, Azure operations, migrations, and SRE metric development. The role provides technical leadership and mentorship without direct people management and supports AIQ, data center, and cloud migration initiatives.
Summary Generated by Built In
This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per weekPosition SummaryResponsible for the reliability, availability, performance, and operational excellence of critical NICE Actimize Fraud and Financial Crime platforms. Leads production support, release engineering, observability, automation, and cloud transformation initiatives. Partners with application, infrastructure, and business teams to improve platform resiliency, streamline software delivery, eliminate manual operational tasks, and support strategic initiatives including AIQ adoption and data center/Cloud migration programs.
Key Responsibilities:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America
Key Responsibilities:
- Provide production support for NICE Actimize Fraud, AML, and Financial Crime applications, ensuring high availability and system stability.
- Lead incident management, root cause analysis (RCA), problem management, and service restoration activities.
- Develop and maintain observability solutions using Dynatrace, OpenTelemetry (OTel), logging, tracing, dashboards, and automated alerting.
- Build and support CI/CD pipelines to enable reliable, repeatable, and automated application deployments.
- Drive automation initiatives to eliminate manual, repetitive operational tasks and improve operational efficiency.
- Implement Infrastructure as Code (IaC) using Terraform and automation tooling to standardize environment provisioning and deployment processes.
- Support release engineering activities, deployment governance, release validation, and post-deployment monitoring.
- Partner with development teams to improve application reliability, performance, scalability, and operational readiness.
- Design and implement automated regression, smoke, and release validation testing.
- Support Microsoft Azure environments and cloud-native operational tooling.
- Lead and support AIQ platform onboarding, integration, monitoring, and operational support initiatives.
- Participate in and support Colo migration and Azure migration activities, including infrastructure readiness, deployment automation, application validation, production cutovers, and post-migration stability.
- Define and monitor SLIs, SLOs, and operational metrics to improve service reliability and customer experience.
- Create and maintain operational runbooks, support procedures, and technical documentation.
- Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture
- NICE Actimize product family support experience and integrations.
- Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
- Strong experience with Dynatrace, OpenTelemetry, monitoring, logging, alerting, and observability platforms.
- Hands-on experience with CI/CD pipelines, release engineering, and deployment automation.
- Terraform and Infrastructure as Code (IaC) expertise.
- Experience automating operational workflows and eliminating manual support processes.
- Strong knowledge of incident management, problem management, and production support practices.
- Experience with Microsoft Azure and cloud operations.
- Familiarity with AIQ platform support and large-scale infrastructure migration initiatives.
- Understanding of SRE principles, reliability engineering, and operational excellence.
- Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
- Proven expertise in Production Support, Site Reliability Engineering (SRE), Incident Management, Release Engineering, and Operational Excellence.
- Strong experience managing large-scale production environments, ensuring high availability, resiliency, performance, and service reliability.
- Hands-on experience with NICE Actimize, Fraud Prevention, Financial Crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems.
- Expertise in observability, monitoring, alerting, dashboarding, incident response, root cause analysis (RCA), and operational readiness
- No direct people management responsibilities.
- Provides technical lead, mentorship, and guidance across engineering, support, and project teams.
- 10+ years of engineering experience supporting mission-critical banking applications across Fraud, AML, AIQ, CIAM and Financial Crimes platforms
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America
Skills Required
- Minimum combined 8 years of higher education and/or work experience in systems design, management, and/or architecture
- Experience supporting and integrating the NICE Actimize product family
- Mainframe experience
- Proficiency running DBA and SQL queries to validate transaction health and integrity
- Strong experience with Dynatrace, OpenTelemetry, monitoring, logging, alerting, dashboards, and observability platforms
- Hands-on experience with CI/CD pipelines, release engineering, and deployment automation
- Expertise with Terraform and Infrastructure as Code
- Experience automating operational workflows and eliminating manual support processes
- Strong knowledge of incident management, problem management, and production support practices
- Experience with Microsoft Azure and cloud operations
- Familiarity with AIQ platform support and large-scale infrastructure migration initiatives
- Understanding of SRE principles, reliability engineering, and operational excellence
- Experience with NICE Actimize, fraud prevention, financial crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems
- Expertise in observability, monitoring, alerting, dashboarding, incident response, root cause analysis, and operational readiness
- 10 or more years of engineering experience supporting mission-critical banking applications across Fraud, AML, AIQ, CIAM, and Financial Crimes platforms
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
