Site Reliability Engineer-Senior Level

Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are the Property & Casualty Availability Command Center team working for our Property & Casualty Information Technology organization. As a member of our team you will have the opportunity to lead and guide our application teams through their Site Reliability journey to ensure we have observability in our applications when they’re ready to take live traffic. In addition, you will be learning the latest monitoring, metric and technology tooling being leveraged by USAA to include DataDog, ELK, Fortuna and AIOPS. This team is the front line defense that helps ensure our Members and MSRs have our USAA systems availability for them when they need them the most.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.

• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.

• Develop complex algorithms to solve business needs.

• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.

• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates’ code.

• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.

• Identify system performance issues, to include technical debt, and optimize solution.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python

• Demonstrated experience researching technical issues and generating creative/innovative solutions.

• Demonstrated experience addressing production issues by troubleshooting applications and systems.

• Experience articulating technical challenges and solutions.

• Demonstrate strong knowledge of security coding practices and secure system fundamentals.

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• Demonstrated experience with development of P&C applications.

• Understanding of SRE principals and experience partnering with development teams to improve availability of applications.

• Familiarity with ITIL processes and experience with incident and major incident management.

• Demonstrated experience with monitoring tools such as ELK and DataDog

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $114,080- $218,030 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.