Meet the Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network—even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they affect end-user experiences. ThousandEyes is deeply integrated across the Cisco technology portfolio, delivering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios. Our distributed Site Reliability Engineering team of approximately nine engineers owns the availability, latency, performance, efficiency, monitoring, emergency response, and capacity planning of the platform while partnering closely with application development teams. We believe in operations, infrastructure, and everything as code, creating a collaborative and pragmatic environment where engineers can manage large-scale systems that receive hundreds of millions of messages per hour.
Your Impact
Design and operate large-scale, highly available distributed systems that allow the ThousandEyes platform to process a constantly growing volume of telemetry data. Use AI Tooling to write high-quality code and automated solutions that enable fast, reliable releases, reduce operational expense, and allow our infrastructure and platforms to scale thoughtfully across regions. Evaluate the scalability, resiliency, performance, and security of production services, including testing high-availability and disaster-recovery measures and addressing potential single points of failure. Troubleshoot complex issues across infrastructure and platform services, participate in the on-call rotation and incident-management process, and turn root-cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service Level Objectives and customer-facing Service Level Agreements while improving the tools, frameworks, platforms, and automation used throughout the service lifecycle.
Minimum Qualifications
Proficiency writing production-quality code in at least one programming language, such as Python or Go.
Hands-on experience designing, operating, or troubleshooting production systems in AWS and Kubernetes, including participation in an operational on-call rotation.
Hands-on experience with infrastructure-as-code tooling and codebases, preferably Terraform.
Hands-on experience leveraging AI as a force multiplier of SRE activities, such as automating toil away and improving operational efficiency.
Professional experience administering and troubleshooting GNU/Linux systems, including system libraries, file systems, networking, and client-server protocols.
Preferred Qualifications
Bachelor’s degree with 5+ years of related experience, master’s degree with 3+ years of related experience, or PhD with related technical knowledge.
Experience designing and implementing scalable, resilient, and well-tested distributed systems.
Experience with Service Level Objectives, Service Level Agreements, monitoring, alerting, capacity planning, incident management, or disaster-recovery testing.
Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency.
Strong communication and documentation skills, including experience writing root-cause analyses and working across engineering teams.
Strong sense of ownership, sound technical judgment, and attention to operational and security details.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Production-quality coding proficiency in at least one language (such as Python or Go).
- Designing, operating, or troubleshooting production systems in AWS and Kubernetes, including on-call participation.
- Hands-on experience with infrastructure-as-code tooling and codebases.
- Experience with Terraform (preferred IaC tool).
- Hands-on experience leveraging AI to automate SRE activities and improve operational efficiency.
- Professional experience administering and troubleshooting GNU/Linux systems, including libraries, filesystems, networking, and client-server protocols.
- Experience designing and implementing scalable, resilient, well-tested distributed systems.
- Experience with Service Level Objectives, SLAs, monitoring, alerting, capacity planning, incident management, or disaster-recovery testing.
- Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency.
- Strong communication and documentation skills, including writing root-cause analyses and cross-team collaboration.
- Strong sense of ownership, sound technical judgment, and attention to operational and security details.
- Bachelor's degree with 5+ years, Master's with 3+ years, or PhD with related technical knowledge.
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
