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The Site Reliability Engineer – Incident management has the responsibility of monitoring, maintaining and managing entire Qualys infrastructure and services installed at different datacenters. When there is any malfunction in Product/Services, the Site Reliability Engineer- Incident Management technician Monitor, troubleshoots, repairs and gets the service/system back up as quickly as possible. Ensure maximum possible service availability and performance, provide support services for Engineering and other technical teams and to collaborate for quicker resolution. End to end Incident management, documentation and task automation are also part of responsibility.
WHERE THIS ROLE SITS
The SRE - incident management role partners closely with SRE, Engineering, DevOps, Infrastructure, and Security teams to ensure production systems remain resilient and operationally efficient.
WHAT YOU WILL DO
Reliability and Operations
· Maintain highly available and scalable applications and services.
· Monitor application and infrastructure health using observability tools.
· Respond to incidents, troubleshoot production issues, and perform root cause analysis.
· Participate in on-call rotations and incident response processes.
· Track and improve service reliability, latency, performance, and efficiency.
· Responsible for basic troubleshooting platform/product issues to isolate the problems and take appropriate action to resolve
· Ensure creation and timely resolution to incident tickets tracking and resolution of the incident
Automation and Platform Engineering
· Create automation scripts and tooling to reduce manual operational effort.
Collaboration and Continuous Improvement
· Site Reliability Engineer- Incident Management must carefully track and document all issues and resolutions in detail on the ticketing tool / documentation tools.
· Escalate the issue as needed to management, other IT resources or 3rd party vendors for assistance in reaching a resolution
WHAT GOOD LOOKS LIKE
· Proactively identifies reliability risks before they impact customers.
· Uses automation to eliminate repetitive operational tasks.
· Responds effectively to incidents and drives meaningful root cause analysis.
· Collaborates effectively across engineering and infrastructure teams.
DISTINGUISHING EXPECTATION
The SRE – Incident management is measured by improvements in reliability, automation, operational efficiency, and service availability. Success is demonstrated through proactive monitoring problem prevention, reduced operational burden, and continuous improvement of production systems.
REQUIRED QUALIFICATIONS
· Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
· Experience in Site Reliability Engineering, NOC operations, or Cloud Infrastructure roles.
· Knowledge of Linux/Unix systems administration.
· Experience with cloud platforms such as AWS, OCI, or Google Cloud Platform.
· Proficiency in Python, Go, Bash, Java, or similar scripting/programming languages.
· Familiarity with Docker and Kubernetes.
· Familiarity with Terraform, CloudFormation, or other IaC tools.
· Experience with monitoring and logging tools such as Prometheus, Grafana,
AppDynamics, ELK, or Splunk.
· Understanding of networking, security, and distributed systems concepts.
PREFERRED QUALIFICATIONS
· Experience managing large-scale distributed systems.
· Knowledge of reliability engineering principles and automation best practices.
· Cloud certifications.
· Experience with incident management and postmortem culture.
WORK ENVIRONMENT
· Full-time role.
· On-call participation required.
· Hybrid or remote flexibility depending on company policy.
· Cross-functional collaboration with engineering and operations teams.
· Site Reliability Engineer- Incident Management team will operate 24*7*365 days. Monthly shift rotation basis
ABOUT QUALYS
Qualys, Inc. is a pioneer and leading provider of cloud-based IT, security, and compliance solutions, serving more than 10,000 customers across over 130 countries. Qualys delivers innovative security and compliance solutions that help organizations simplify security operations and reduce risk.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- Experience in Site Reliability Engineering, NOC operations, or Cloud Infrastructure roles.
- Knowledge of Linux/Unix systems administration.
- Experience with cloud platforms such as AWS, OCI, or Google Cloud Platform.
- Proficiency in Python, Go, Bash, Java, or similar scripting/programming languages.
- Familiarity with Docker and Kubernetes.
- Familiarity with Terraform, CloudFormation, or other IaC tools.
- Experience with monitoring and logging tools such as Prometheus, Grafana, AppDynamics, ELK, or Splunk.
- Understanding of networking, security, and distributed systems concepts.
- Participate in on-call rotations and incident response processes.
- Create automation scripts and tooling to reduce manual operational effort.
- Experience managing large-scale distributed systems.
- Knowledge of reliability engineering principles and automation best practices.
- Cloud certifications.
- Experience with incident management and postmortem culture.
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
