Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
THE OPPORTUNITY
The Lead Site Reliability Engineer – Incident Management provides technical leadership for production reliability, major incident management, automation, and operational excellence across Qualys' global SaaS platform. This role owns complex cross-functional initiatives, drives engineering best practices, mentors engineers, and partners with architecture and product teams to improve reliability, scalability, and customer experience.
WHERE THIS ROLE SITS
Partners with Engineering, Infrastructure, DevOps, Cloud Operations, Database Engineering, Security, Product Engineering, Customer Support, and Executive Leadership.
WHAT YOU WILL DO
Reliability & Incident Management
· Lead enterprise-wide critical incident response and serve as Incident Commander.
· Own end-to-end restoration strategy for complex production outages.
· Drive executive communications and customer-impact assessments.
· Lead root cause analysis and systemic reliability improvements.
Reliability Engineering & Automation
· Design self-healing platforms and automation.
· Improve observability, SLOs, SLIs, and error budgets.
· Reduce MTTD and MTTR through engineering improvements.
Operational Excellence
· Lead capacity planning and operational readiness.
· Review architecture for reliability and scalability.
· Drive cross-functional operational standards.
Leadership & Collaboration
· Mentor Senior and Lead SREs.
· Drive SRE strategy and reliability roadmap.
· Influence engineering priorities and reliability culture.
WHAT GOOD LOOKS LIKE
· Drives measurable improvements in availability and resiliency.
· Builds a culture of automation and operational excellence.
· Leads major incidents with confidence.
· Influences engineering decisions across organizations.
DISTINGUISHING EXPECTATION
· Enterprise-wide reliability improvements
· Reduction in critical incidents
· Higher automation adoption
· Leadership across SRE organization
REQUIRED QUALIFICATIONS
· Bachelor's degree or equivalent.
· 8–12+ years in SRE/Production Operations.
· Strong Linux, Kubernetes, Cloud, Networking and Databases.
· Expertise in Python, Go, Bash or Java.
· Experience leading major incidents and mentoring engineers.
· Excellent communication and leadership skills.
PREFERRED QUALIFICATIONS
· Large-scale SaaS experience
· Multi-cloud expertise
· Chaos Engineering
· Cloud/Kubernetes certifications
· ITIL certification
WORK ENVIRONMENT
· Full-time
· 24x7 production support
· On-call leadership
· Hybrid/Remote
· Cross-functional collaboration
Skills Required
- Bachelor's degree or equivalent
- 8-12+ years in SRE/Production Operations
- Strong Linux
- Kubernetes
- Cloud (multi-cloud preferred)
- Networking
- Databases
- Expertise in Python, Go, Bash or Java
- Experience leading major incidents and mentoring engineers
- Excellent communication and leadership skills
- Large-scale SaaS experience
- Multi-cloud expertise
- Chaos Engineering
- Cloud/Kubernetes certifications
- ITIL certification
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
