As a Site Reliability Engineer III at JPMorgan Chase within the Commercial Investment Banking team of Fraud Prevention, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
You are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. You will ensure the platform is reliable, secure, performant, and resilient in production across Kubernetes-based environments and AWS. You will apply SRE principles to drive measurable improvements in availability and latency, reduce operational toil through automation, and strengthen deployment safety and recovery capabilities in close partnership with engineering and platform teams.
Job responsibilities
- Production ownership & reliability outcomes: Own day-to-day operational health for the platform, focusing on availability, latency, throughput, and error rates; proactively identify reliability risks and drive remediation.
- SLO/SLI and alerting strategy: Define and evolve SLIs/SLOs and error budgets; build actionable alerting aligned to customer impact and reduce noise through tuning and standardization.
- Observability & troubleshooting: Improve end-to-end observability (metrics, logs, traces), dashboards, and runbooks across Kubernetes and AWS; perform deep technical triage of distributed system issues.
- Incident response & problem management: Participate in on-call and lead/assist incident triage, mitigation, and recovery; conduct RCAs and drive corrective/preventive actions to closure.
- Kubernetes operations: Support containerized workloads, autoscaling, rollout/rollback procedures, resource tuning, and resilience patterns.
- AWS operations (container + serverless): Operate components on AWS (EKS/ECS/Lambda) and associated data services (Dynamo DB, S3); manage operational concerns such as scaling, retries, and safe failure modes.
- Release engineering & delivery reliability: Improve the safety and repeatability of deployments using Spinnaker and Harness.
- Infrastructure as Code & environment consistency: Build and maintain Terraform modules and automation for reliable, repeatable environments.
- Database reliability: Partner with engineering and database/platform teams to improve reliability patterns across multiple database technologies.
- Security & controls in operations: Apply secure operational practices and ensure operational processes meet required controls.
- Lead small-to-medium initiatives from proposal through production adoption.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Experience in SRE/DevOps/production engineering or equivalent
- Hands-on experience operating Kubernetes workloads (deployments, scaling, debugging)
- Practical experience with AWS (EKS, ECS, Lambda, Dynamo DB, S3) in production
- Experience with CI/CD and release tooling such as Spinnaker and/or Harness
- Proficiency with Terraform (IaC), plus scripting/automation (Python/Bash/Go)
- Strong incident response skills, RCA writing, and ability to drive remediation work
- Solid fundamentals in Linux, networking, and troubleshooting distributed systems
- Ability to independently execute well-scoped reliability work and escalate when needed
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Experience implementing SLO programs and alerting aligned to customer journeys
- Experience with performance testing, capacity planning, and resilience testing (fault injection/chaos, DR exercises)
- Experience improving operational maturity: standardized runbooks, automated health checks, auto-remediation, and deployment guardrails
- Experience with fraud screening/decisioning or payment flows
- Familiarity with database reliability patterns (capacity, backups, failover readiness)
- Experience with secure operational practices (least privilege, secrets handling)
- Experience partnering with engineering and platform teams to drive reliability improvements
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts
- At least 3 years of applied experience
- Experience in SRE, DevOps, production engineering, or equivalent
- Hands-on experience operating Kubernetes workloads, including deployments, scaling, and debugging
- Production experience with AWS EKS, ECS, Lambda, DynamoDB, and S3
- Experience with CI/CD and release tooling such as Spinnaker or Harness
- Proficiency with Terraform and scripting or automation using Python, Bash, or Go
- Strong incident response skills and RCA writing experience
- Fundamentals in Linux, networking, and distributed-systems troubleshooting
- Ability to independently execute scoped reliability work and escalate when needed
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows
- Ability to validate AI-assisted operational recommendations and follow data-sensitivity requirements
- Experience implementing SLO programs and customer-journey-aligned alerting
- Experience with performance testing, capacity planning, resilience testing, fault injection, or disaster-recovery exercises
- Experience improving operational maturity through runbooks, automated health checks, auto-remediation, or deployment guardrails
- Experience with fraud screening, decisioning, or payment flows
- Familiarity with database reliability patterns, including capacity, backups, and failover readiness
- Experience with secure operational practices, least privilege, and secrets handling
- Experience partnering with engineering and platform teams on reliability improvements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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