As a Site Reliability Engineer III at JPMorgan Chase within the Asset and Wealth Management team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
- Supports and collaborates with other engineers to design, develop, and implement deployment and reliability approaches using automated CI/CD pipelines
- Implements infrastructure, configuration, and network as code for applications and platforms in your remit
- Contributes to observability improvements including white and black box monitoring, service level objective alerting, and telemetry collection
- Assists in identifying and resolving complex problems by using service level indicators and objectives to proactively address issues before they impact customers
- Participates in incident response, triage, and post-incident analysis; helps document findings and remediation actions to prevent recurrence
- Identifies opportunities to eliminate or automate remediation of recurring issues to reduce toil and improve overall operational stability
- Uses enterprise-authorized AI capabilities to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
- Proactively recognizes roadblocks and identifies improvements to solve operational problems, including exploring new technologies where appropriate
- Documents and shares knowledge within your organization via internal forums and communities of practice
- Supports adoption of site reliability engineering best practices within your team
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Foundational understanding of SRE culture and principles, including Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
- General observability and monitoring understanding with working experience using industry-standard tooling (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk, CloudWatch)
- Proficiency in at least one scripting or programming language such as Python, Bash, or similar for tool development and operational support
- Experience with incident and response management, including on-call participation and structured post-incident review
- Knowledge of CI/CD pipelines and best practices using tools such as Jenkins, GitLab CI, or similar
- Skills in automating repetitive tasks and managing configurations at scale using tools such as Ansible, Terraform, or similar
- Familiarity with container technologies and container orchestration (e.g., Docker, Kubernetes)
- Working knowledge of using enterprise-authorized AI capabilities to support SRE workflows, with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Experience operating in cloud environments (AWS and/or Azure), including understanding of resiliency, scalability, and observability patterns
- Familiarity with Kubernetes ingress, networking, and certificate deployment patterns
- Experience improving infrastructure-as-code patterns (e.g., Terraform modules, reusable configurations)
- Understanding of controls-focused operations in regulated environments, including change management discipline and audit support
- Experience with service mesh, load balancing, and DNS troubleshooting (e.g., ALB/NLB, Route 53)
- Drive to self-educate and evaluate emerging technologies in the SRE and cloud-native space
- Strong communication skills with the ability to collaborate across different levels and stakeholder groups
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in site reliability engineering concepts and at least 3 years of applied experience
- Foundational understanding of SRE culture and principles, including service level indicators and service level objectives
- Working experience with observability and monitoring tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, or CloudWatch
- Proficiency in at least one scripting or programming language, such as Python or Bash
- Experience with incident response and management, on-call participation, and structured post-incident reviews
- Knowledge of CI/CD pipelines and best practices using Jenkins, GitLab CI, or similar tools
- Experience automating repetitive tasks and managing configurations at scale using Ansible, Terraform, or similar tools
- Familiarity with Docker, Kubernetes, or similar container technologies and orchestration platforms
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validation and data-sensitivity awareness
- Ability to validate AI-assisted operational recommendations before applying changes and escalate uncertainty appropriately
- Experience operating in AWS and/or Azure cloud environments, including resiliency, scalability, and observability patterns
- Familiarity with Kubernetes ingress, networking, and certificate deployment patterns
- Experience improving infrastructure-as-code patterns, including Terraform modules and reusable configurations
- Understanding of controls-focused operations in regulated environments, change management, and audit support
- Experience with service mesh, load balancing, and DNS troubleshooting, including ALB, NLB, or Route 53
- Willingness to self-educate and evaluate emerging SRE and cloud-native technologies
- Strong communication and collaboration skills across levels and stakeholder groups
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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