Take your application support career to the next level by supporting core liquidity, funding, capital, and market risk capabilities and improving platform stability through automation and disciplined controls. You will work closely with engineering and operations teams in a fast-paced, high-impact environment.
Job summary
As an Application Support Associate at JPMorgan Chase within Corporate Technology, you support mission-critical banking applications across trading, treasury, risk, profit and loss, and regulatory/management reporting workflows. You operate with strong production discipline, partner with engineering and operations teams, and drive stability through incident reduction, automation, and effective controls. Guidelines.docx
Job responsibilities
- Provide Level 2 and Level 3 (L2/L3) production support for mission-critical applications supporting treasury, trading, risk, and reporting processes.
- Monitor application and batch health; triage failures, data breaks, and performance degradation to meet service level agreements (SLAs).
- Lead incident management activities including severity assessment, bridge coordination, stakeholder updates, and restoration to service.
- Troubleshoot using Linux, logs, metrics, and SQL to identify root causes and implement workarounds.
- Support batch orchestration and scheduling, including AutoSys and Airflow (including Amazon Managed Workflows for Apache Airflow), and validate upstream/downstream dependencies.
- Partner with engineering teams to deliver permanent fixes; contribute to problem management (root cause analysis, action plans, and prevention), and execute release/change support (deployment validation, rollback readiness, and hypercare) under change governance.
- Maintain operational excellence by supporting data pipelines and platform services (data lake and extract/transform/load patterns, Databricks), resolving data quality/process issues, creating and maintaining runbooks/standard operating procedures and operational knowledge, ensuring evidence capture and audit-ready documentation, identifying business-as-usual toil, implementing automation via Python and shell scripting to improve mean time to restore, planning and executing disaster recovery/service recovery activities (runbook validation, failover/failback testing, stakeholder coordination, and post-test remediation tracking to closure), and participating in on-call/shift coverage for global processing windows.
Required qualifications, capabilities, and skills
- Bring at least 6 years of application/production support experience supporting mission-critical systems in banking or financial services.
- Demonstrate strong hands-on experience with Linux and SQL, including deep troubleshooting using logs and metrics.
- Have hands-on experience with scheduling and orchestration tools, including AutoSys and Airflow (including Amazon Managed Workflows for Apache Airflow), and supporting batch operations and dependency validation.
- Apply disciplined incident, problem, and change management practices (aligned to Information Technology Infrastructure Library principles), including clear, calm stakeholder communication under pressure.
- Show experience supporting data platforms and pipelines, including Databricks, data lake patterns, and extract/transform/load concepts, with the ability to resolve data quality and process issues.
- Use scripting and automation skills (Python and shell scripting) to reduce manual effort and improve platform stability and recovery outcomes.
- Work with observability tools such as Splunk, Grafana, Dynatrace, and/or OpenTelemetry, and demonstrate working knowledge of cloud and modern runtime platforms such as Amazon Web Services and Kubernetes, including cloud-native services.
Preferred qualifications, capabilities, and skills
- Have experience with distributed systems, application programming interfaces, and data integration patterns.
Skills Required
- At least 6 years of application or production support experience with mission-critical systems in banking or financial services
- Hands-on Linux and SQL experience, including troubleshooting with logs and metrics
- Hands-on experience with AutoSys, Airflow, Amazon Managed Workflows for Apache Airflow, batch operations, and dependency validation
- Experience with incident, problem, and change management practices aligned with Information Technology Infrastructure Library principles
- Experience supporting data platforms and pipelines, including Databricks, data lake patterns, and extract, transform, and load concepts
- Python and shell scripting skills for automation
- Experience with observability tools such as Splunk, Grafana, Dynatrace, or OpenTelemetry
- Working knowledge of Amazon Web Services, Kubernetes, and cloud-native services
- Experience with distributed systems, application programming interfaces, and data integration patterns
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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