Join a team where your expertise in site reliability engineering shapes the future of secure, scalable technology. Grow your skills and make a meaningful impact in a collaborative environment.
As a Site Reliability Engineer III at JPMorgan Chase within the Cyber & Technology Controls team, you will solve complex business problems with straightforward solutions. You will configure, maintain, monitor, and optimize applications and infrastructure, independently improving existing solutions. You contribute to your team by sharing knowledge of end-to-end operations, availability, reliability, and scalability. We value your ability to drive innovation and foster a culture of reliability.
Job responsibilities
- Guide and assist others in building appropriate level designs and gaining consensus from peers.
- Collaborate with software and infrastructure engineers to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines.
- Design, develop, test, and implement solutions that improve the availability, reliability, and scalability of applications.
- Implement infrastructure, configuration, and network as code for applications and platforms.
- Collaborate with technical experts, key stakeholders, and team members to resolve complex problems.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
- Utilize service level indicators and objectives to proactively resolve issues before they impact customers.
- Support the adoption of site reliability engineering best practices within your team.
- Lead major incident response, root cause analysis, and blameless postmortems.
Required qualifications, capabilities and skills
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with implementation within applications or platforms
- Proficient in at least one programming language such as Python or Java/Spring Boot
- Proficient knowledge of software applications and technical processes within technical disciplines (e.g., Platform Infra, Cloud, Artificial Intelligence)
- Experience in observability including monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Experience with SLO/SLI definition, chaos engineering, and disaster recovery planning
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Preferred qualifications, capabilities and skills
- Hands-on experience with AWS, Azure, GCP, or other cloud environments
- Hands-on experience with Terraform or other infrastructure as code technologies
- Hands-on experience with GitHub and code reviews
- Hands-on experience with DevOps using Python and scripting for automation
Skills Required
- Formal training or certification in site reliability engineering concepts
- 3+ years of applied site reliability engineering experience
- Proficiency in SRE culture, principles, and implementation within applications or platforms
- Proficiency in at least one programming language, such as Python or Java/Spring Boot
- Knowledge of software applications and technical processes within technical disciplines such as platform infrastructure, cloud, or artificial intelligence
- Experience with observability, including monitoring, alerting, and telemetry collection using Grafana, Dynatrace, Prometheus, Datadog, or Splunk
- Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform
- Experience with SLO and SLI definition, chaos engineering, and disaster recovery planning
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validation and data-sensitivity awareness
- Ability to validate AI-assisted operational recommendations and follow data-sensitivity requirements
- Hands-on experience with AWS, Azure, GCP, or other cloud environments
- Hands-on experience with Terraform or other infrastructure-as-code technologies
- Hands-on experience with GitHub and code reviews
- Hands-on DevOps experience using Python and scripting for automation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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