Join a dynamic team where your ServiceNow expertise will shape innovative solutions and accelerate your career growth. Be part of a collaborative environment focused on impactful technology delivery.
As a Software Engineer III at JPMorgan Chase within the AI/ML & DATA PLATFORMS team, you will design and deliver scalable ServiceNow solutions that support our business objectives. You will collaborate with cross-functional teams to translate requirements into technical outcomes and contribute to a culture of continuous improvement. Your work will directly impact our ability to deliver exceptional services and drive operational efficiency. We value your technical leadership and commitment to quality.
Job responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules
- Develop scalable solutions using ServiceNow best practices and platform capabilities
- Write and maintain code using JavaScript and the Glide library
- Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Scheduled Jobs, Flow Designer, Integration Hub, and Workflows
- Build custom applications using App Engine Studio and ServiceNow Studio
- Develop Scripted REST APIs, REST integrations, MID Server integrations, and third-party system interfaces
- Implement and customize ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center solutions
- Develop Catalog Items, Record Producers, Order Guides, and complex catalog workflows
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Configure Notifications, Email Scripts, SLAs, Approval Workflows, and Knowledge Management
- Design and optimize CMDB, Discovery, and Service Mapping implementations
- Troubleshoot platform issues, optimize performance, and lead upgrade planning, clone management, and instance governance
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Proven experience designing and developing ServiceNow applications and modules
- Strong proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes)
- Hands-on experience with ServiceNow platform features such as Flow Designer, Integration Hub, and App Engine Studio
- Experience implementing and customizing ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center
- Ability to develop and maintain REST integrations and third-party system interfaces
- Strong troubleshooting and problem-solving skills
- Experience with code reviews and enforcing development standards
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
- Experience collaborating with Solution Architects, Product Owners, Business Analysts, and stakeholders to translate business requirements into technical solutions
Preferred qualifications, capabilities and skills
- ServiceNow Certified Application Developer or Certified Implementation Specialist
- Experience with ServiceNow Discovery, Service Mapping, and MID Server integrations
- Familiarity with Agile methodologies and DevOps practices
- Experience mentoring junior developers and leading technical initiatives
Skills Required
- Formal training or certification in software engineering concepts
- 5+ years of applied software engineering experience
- Experience designing and developing ServiceNow applications and modules
- Strong proficiency in JavaScript and ServiceNow scripting
- Hands-on experience with Flow Designer, Integration Hub, and App Engine Studio
- Experience implementing and customizing ITSM, HRSD, CSM, CMDB, and Service Portal or Employee Center
- Ability to develop and maintain REST integrations and third-party system interfaces
- Strong troubleshooting and problem-solving skills
- Experience with code reviews and enforcing development standards
- Hands-on experience using enterprise-authorized AI-assisted software development tools and validating generated outputs
- Understanding of responsible AI use, data sensitivity, secure handling, resiliency, and security expectations
- Experience collaborating with Solution Architects, Product Owners, Business Analysts, and stakeholders
- ServiceNow Certified Application Developer or Certified Implementation Specialist
- Experience with ServiceNow Discovery, Service Mapping, and MID Server integrations
- Familiarity with Agile methodologies and DevOps practices
- Experience mentoring junior developers and leading technical initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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