Site Reliability Engineer II

Articulate is looking for a Site Reliability Engineer II to join our growing Platform team! As a SRE II, you'll be focused on the execution of your team’s work in infrastructure, reliability. You'll be responsible for delivery and use your responsibilities to grow skills and build expertise in our technology, processes, and culture.

What You'll Do:

• Be an example of the best practices your team and adjacent teams should follow when building and maintaining our infrastructure.
• Learn how to orchestrate and maintain our infrastructure with Terraform, Github Actions, Kubernetes and more in AWS.
• Actively participate in pairing sessions with senior engineers to grow your skill set.
• Consistently deliver highly scalable, resilient, and cost-effective infrastructure solutions for our customers to use.
• Take a proactive approach to problem-solving (driving for measurable results, be an example of our engineering values, etc).
• Collaborate on project milestones and participate in breaking down initiatives into iterative work items while taking ownership of small to medium task generation and task management.
• Ability to communicate and collaborate effectively with members of a team by being highly engaged in all aspects of our team and responsibilities.
• Participate in our on-call rotation and contribute to incident reviews.
• Collaborate with the team to work through new ideas, brainstorming solutions, and aligning with platform standards.
• Work with others on the team to perform the necessary testing required to ensure that our infrastructure and supporting systems are performing to industry standards and meet the quality level our customers expect. 
• Ensure timely execution of technical project work against the expected milestones while working as part of our cycle planning process.
• Ability to work with a sense of urgency to find solutions to problems quickly with an iterative approach.
• Is a nimble learner whereby they view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems.
• Is a collaborator whereby they facilitate an open dialogue with a wide variety of contributors and stakeholders, balance their own interests with others’ and promote high visibility of shared contributions to goals.

What You Should Have:

• 2+ years experience as a Site Reliability Engineer II or equivalent role.
• Hands-on experience Go, Javascript or similar language.
• sHands-on experience with container technologies such as Docker.
• Demonstrated hands-on experience with Go, Python, or similar languages.
• Experience using Terraform or similar IaC technologies.
• Experience with container orchestration platforms such as Kubernetes or ECS.
• Experience with sharing knowledge across teams to create a self-serving platform.
• Experience implementing and managing monitoring solutions; setting up comprehensive alerts to ensure quick response to any performance issues or downtime.
• Knowledgeable in using KPIs to drive observability, monitoring, and alerting to better serve ourselves and our customers. 
• Demonstrated focus on iterative development practices and incrementally delivering value over time.

Nice to haves:

• Experience configuring and managing environments in AWS.
• Experience developing and maintaining Helm charts for deployment manifests in Kubernetes.
• Familiarity optimizing infrastructure for AI/ML workloads.
• Familiarity with GitHub Actions and CI/CD deployment practices.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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