Join us as a Site Reliability Engineer
- You’ll be managing the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
- We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
- This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
- We're offering this role at associate vice president level
What you'll do
As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You’ll also help to monitor and manage cloud costs, recommending optimisations and cost-saving measures.
You’ll be responding to, managing, and resolving incidents in a timely manner, performing root cause analysis and driving improvements to prevent recurrence. As well as this, you’ll automate routine operational tasks and cloud infrastructure provisioning using IaC tools.
You’ll also be:
- Conducting capacity planning exercises to make sure cloud resources can handle anticipated traffic spikes and growth
- Implementing and maintaining monitoring, logging, and alerting systems to provide insights into cloud infrastructure and applications' health and performance
- Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
- Ensuring an in-depth understanding of the full tech stack on which the application resides and depends on
- Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
- Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
- Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents
The skills you'll need
To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches.
On top of this, you’ll bring hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, Grafana, CloudWatch, Prometheus and Splunk.
You’ll also need:
- Strong verbal and written communication skills
- Strong hands on experience with cloud platforms including AWS and GCP, and their services such as S3, Lambda and Kubernetes
- Experience of managing production systems and incidents with a focus on minimising downtime and improving system resilience
- Strong troubleshooting skills for cloud infrastructure and application performance issues
- Experience of networking in the cloud and familiarity with Chaos Engineering principles and tools
Hours
45
Job Posting Closing Date:
16/04/2025
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
