The Site Reliability Engineer role involves a comprehensive understanding of application architecture, infrastructure, and non-functional requirements to identify and address production workloads effectively. Responsibilities include monitoring systems in both production and non-production environments, troubleshooting and resolving technical issues, and actively preventing potential problems. Experience in performance engineering and testing, including load, scalability, and performance testing of cloud-based applications, is essential. The role also involves utilizing APM tools, running automated performance tests via CI/CD pipelines. Additionally, Site Reliability Engineers collaborate closely with software developers to optimize system performance, conduct performance analysis, and implement long-term performance improvement strategies.
What we hope you will bring to this role:
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Troubleshoots, isolates and resolves applications code issues and other technical problems (hardware, software, Infra and network).
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Actively monitors the systems in PROD/non-prod environments and alerts the core group prevent issues from happening.
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Design, script, configure and run performance tests to validate system performance and stability.
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Perform root cause analysis of performance issues and work with developers on corrective actions.
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Work closely with software developers to define and implement software frameworks, libraries, and tools that maximize performance and application productivity; identify performance bottlenecks and development enhancements.
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Conduct performance analysis, benchmarking, and modeling to identify performance bottlenecks, optimize system parameters, and guide architectural enhancements.
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Maintain and Execution of Test Scripts & Reporting
Exercises discretion and independent judgment with respect to matters of significance
Influence
Regularly required to influence cross-functional teams
Impact
Team
Job Requirements – Education/Experience
Bachelor's Degree in Computer Science or Engineering - Required
5 years of Application monitoring/Observability, building dashboards, identifying & establishing SLA’s, logging & tracing - Required
3 years of Troubleshoots, isolates and resolves applications code issues and other technical problems (hardware, software, Infra and network) - Required
3 years of Actively monitors the systems in PROD/non-prod environments and alerts the core group prevent issues from happening - Required
3 years of Experience with APM tools such as DataDog/Dynatrace/ AppDynamics/New Relic/Full-Story - Required
3 years of Experience in running automated performance tests via CI/CD pipelines (on platforms like GitHub etc.) - Required
3 years of LoadRunner and/or JMeter - Required
Additional Job Requirements
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Leadership skills - including but not limited to mentoring, coaching, and training abilities.
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Very good problem-solving skills, communication skills and ability to work in dynamic work environment with minimal supervision.
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Strong experience in understanding of application architecture, infrastructure, Non-functional Requirements & identifying production workloads.
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Experience with application monitoring/Observability, building dashboards, identifying & establishing SLA’s, logging & tracing.
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Strong experience in performance engineering & testing on cloud & on-prem for tiered environments.
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Experience in Load, Scalability and performance testing of the cloud-based applications.
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Experience with APM tools such as DataDog/Dynatrace/ AppDynamics/New Relic/Full-Story
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Experience in running automated performance tests via CI/CD pipelines (on platforms like GitHub etc.)
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Experience with container technologies such as Docker or Kubernetes.
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Strong analytical and problem-solving skills.
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Experience in conducting Resilience tests & Chaos engineering.
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Knowledge in API testing - ReadyAPI, POSTMAN
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Experience with industry standard tools like LoadRunner and/or JMeter is a must.
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Good work experience in Agile/Scrum development projects in distributed environment
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Experience in observability/ Site Reliability engineering; Track and manage performance issues to resolution.
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Experience working with other performance testing engineers on implementing a Continuous Performance program to support long-term application reliability and growth.
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:
Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at [email protected] or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
What We Do
More than 1,000 top employers trust Bright Horizons® (NYSE: BFAM) for proven solutions that support employees, advance careers, and maximize performance. From on-site child care that amplifies your culture, back-up care to handle disruptions, and education programs that build critical skills, our services help families achieve more.
Why Work With Us
IT development and infrastructure is vital to Bright Horizons' future, it’s now the fastest-growing department in our company – a team on the ground floor of building all new systems. Plus, at Bright Horizons IT, you’ll be part of a creative group supporting some of the world’s best brands, connecting their employees to care and education.
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