Chewy is looking for a Site Merchandising Manager to join our team, based in Boston, MA, Seattle, WA, or Plantation, FL! This is an exciting opportunity to lead the shopping experience for Chewy's Equine, Farm & Exotics customers, an outstanding and high-potential category serving passionate animal lovers. You will be responsible for crafting and driving merchandising content strategies and onsite experiences that elevate discoverability, education, and conversion for farm animals, horses, and exotic animals.
In this role, you'll develop and implement content and merchandising strategy playbooks tailored to the nuances of equine and exotic animal care, while testing and learning to continuously optimize the customer experience. You will collaborate cross-functionally with category management, marketing, UX, and analytics teams to translate business priorities into targeted onsite strategies that resonate with our diverse customer base.
You are a strategic thinker, diligent, and passionate about bringing clarity and innovation to complex, emerging categories!
What You'll Do:
- Own the end-to-end onsite merchandising experience for a subset of categories within the Equine, Farm & Exotics vertical
- Develop and optimize category-specific taxonomies and navigation paths to improve product findability and relevance
- Build a "best-in-class" site experience that meets the outstanding needs of horse, farm animal, and exotic animal lovers
- Use segmentation and audience insights to drive targeted content placement and product storytelling
- Apply web analytics and site data to continuously improve the shopping journey and enhance awareness of Chewy's product and service offerings in this vertical
- Lead iterative experimentation to drive engagement and conversion through content and UX improvements
- Partner closely with merchandising, supply chain, and CX teams to align on business goals and deliver cohesive experiences
What You'll Need:
- College degree in a business-related field
- 4+ years of work experience, with 2+ years in ecommerce, site merchandising, or content management
- Strong written and verbal communication skills with attention to detail
- Experience working cross-functionally with creative, tech, and analytical teams
- A data-driven approach with a strong ability to translate insights into action
- Passion for or familiarity with equine, farm, or exotic animal care is a plus
Bonus:
- Experience in e-commerce back-end operations and Google Analytics
- Familiarity with SQL
- Prior experience supporting niche or specialty retail verticals
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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