Our Opportunity
Chewy is seeking a Merchandising Manager to join our Healthcare, Content, and Services Site Experience team. This role will report to the Associate Director- Head of Healthcare, Content, and Services Merchandising and own a defined functional area within this high-growth business portfolio - which could include Rx and Wellness, editorial and educational content, or services like Vet Clinic, CarePlus, Chewy+, or Connect with a Vet.
In this role, you'll act as the voice of the customer every day, ensuring that site content, navigation, and experiences meet the highest standards for accuracy, creativity, and usability. You'll bring strong operational field, a knack for turning data into action, and an ability to collaborate across teams to deliver defect-free, customer-first experiences. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do
- Manage site experience, merchandising content, and taxonomy for your assigned portfolio, ensuring alignment with enterprise and category goals.
- Act as the primary advocate for the Chewy customer in your scope, ensuring every touchpoint reflects their needs and preferences.
- Develop and complete short-term roadmaps (0-3 months) in partnership with your manager and cross-functional teams.
- Balance speed, quality, and experimentation when implementing new content or site improvements.
- Maintain site accuracy and consistency within your assigned area by conducting QA, identifying defects, and implementing improvements.
- Use data to identify friction points, propose solutions, and share insights with peers and leaders.
- Collaborate closely with Category, Marketing, Product, and external partners to complete site merchandising plans.
- Communicate clearly with customers to ensure smooth execution and alignment on shared goals.
- Track KPIs, monitor site performance, and deliver weekly business review (WBR) inputs.
- Surface opportunities for process improvement and tooling enhancements that benefit both the business and the customer.
What You'll Need
- 4-6 years in e-commerce merchandising, content management, category management or site operations.
- Proven track record of owning a portfolio or category within a complex site experience.
- Strong QA discipline and operational excellence approach.
- Comfort translating data into actionable recommendations.
- Ability to partner cross-functionally and manage multiple priorities with minimal guidance.
- Acts as the voice of the customer at all times, making decisions that prioritize their needs and expectations.
- Thrives in collaborative environments and builds strong, trust-based relationships with partners.
- Holds a high bar for creative execution standards and content quality.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
