Job Title: Site Manager – Desoto
About Us
At West Cancer Center, we are committed to advancing the quality of cancer care through compassionate service, clinical excellence, and leading-edge innovation. We strive to create a collaborative and supportive environment where every team member plays a vital role in improving the lives of our patients and their families.
Position Overview
The Site Manager at our Desoto location is responsible for the daily oversight of non-clinical operations, including Front Desk and Scheduling, in collaboration with clinical and administrative teams. This leadership role ensures efficient workflow, seamless patient throughput, and an outstanding patient experience. The Site Manager serves as a key liaison between the Desoto site and main office operations, with a focus on customer service, staff performance, and operational excellence. No nights, weekends, or holidays.
Key Responsibilities
- Manage Front Desk and Scheduling staff daily to ensure adherence to policies and procedures
- Coordinate workflow throughout the front desk to support operational effectiveness
- Serve as liaison between Desoto site and main office for facilities, administrative, and clinical matters
- Promote and ensure an exceptional patient experience with minimal wait times
- Follow up promptly on complaints and patient feedback
- Ensure quality and HIPAA-compliant documentation and communications
- Review registration documentation for accuracy
- Generate operational reports and assist in training and education processes
- Supervise staff productivity and performance in alignment with company standards
- Collaborate with the Director of Operations to address staffing or performance concerns
- Interact with internal teams including Physicians, Senior Leadership, and IT/EMR staff
- Engage with external vendors as needed
- Perform other related duties as assigned
Qualifications
Education & Experience
- Bachelor’s degree in management (required)
- 1–2 years of supervisory experience in a physician/clinic setting OR
- 5–7 years of relevant experience in a clinical environment
Skills & Abilities
- Strong leadership and team-building capabilities
- Ability to manage multiple priorities in a fast-paced setting
- Excellent written and verbal communication skills
- Demonstrated success implementing new operational processes
- Proficiency in MS Office (Word, Excel, Outlook)
- Strong problem-solving and analytical skills
- Comfortable interfacing with both internal stakeholders and external vendors
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
Join Us
If you're an organized and proactive leader with a passion for healthcare operations, apply now to become a Site Manager at West Cancer Center – Desoto and help us elevate the standard of patient care.
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What We Do
West Cancer Center & Research Institute is proud to be the region’s comprehensive leader in adult cancer care and research. After delivering 40 years of clinical excellence, our focus still remains the same. We strive to continuously fight for the best outcomes for our patients by offering the most effective, individualized care possible. It’s what sets West apart and why patients from across the region choose West Cancer Center as their trusted partner in their cancer journey.
Our commitment to translate cancer science into revolutionary therapies is furthered by a unique sub-specialization program offering patients and their families true expertise for each cancer type. From breast cancer to liver, lung, brain and so many others – our oncology team provides a comprehensive approach to each disease state. West physicians collaborate together utilizing the knowledge and experience of medical oncologists, radiation oncologists, pathologists, genetic counselors, researchers, and so many others to ensure all treatment options have been discussed and examined in depth for our patients.
West Cancer Center also offers support programs for financial assistance, in-house support groups, and psychology and social work consultations. Our aim is to walk hand-in-hand with our patients throughout their entire journey from diagnosis to treatment while addressing the mind, body and spirit, along with helping eliminate any potential barriers in receiving treatment.
Here at West Cancer Center, you don’t just have cancer. You have West Cancer Center to fight by your side every step of the way.
