Supervises the day-to-day operations of a 1- to 3-person site within a legal office environment. Reports directly to an Account Manager and provides employee development support. Assists with employee relations matters related to supervision and direction. Develops, implements, and reviews procedures to ensure compliance and continuous improvement.
Prepares, creates, validates, and invoices client billing according to customer requirements. Must possess excellent interpersonal and customer service skills to communicate effectively with senior attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. Serves as the primary point of contact for customer issues and is responsible for directing issue resolution.
Provides direct or indirect support for site operations, including:
- Copying, production, and scanning
- Fax, mail, and shipping services
- Hospitality support
- Conference room scheduling and setup
- Receptionist backup
- Facilities support
- Inventory control
Maintains and controls acceptable site profitability while identifying additional service offerings that enhance customer workflow.
Job Duties and Responsibilities Legal Environment ResponsibilitiesPossesses the legal background necessary to understand client matter workflow, including:
- Charging back work, supplies, hours, and services to the firm and/or clients.
- Familiarity with legal technologies and software, including document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
- Knowledge of legal records management processes.
- Familiarity with legal documents and processes, including:
- Closing binders
- Depositions
- Transcripts
- Briefs
- Addendums
- Filings
- Discovery
- Judgments
- Court systems and document delivery procedures
- Assisting with scheduling equipment, labor, and supplies for off-site trials.
- Responsible for the effective implementation and management of the Ricoh Service Excellence methodology.
- Functions as a working supervisor, assisting with daily tasks and operations according to customer contracts.
- Maintains daily formal contact with customers.
- Handles highly confidential and time-sensitive documents.
- Produces high-quality work appropriate for a legal environment.
- Understands law firm structures and hierarchy and provides professional support to:
- Legal secretaries
- Project managers
- Paralegals
- Associates
- Partners
- Ensures accuracy and timely completion of projects with expedited turnaround requirements.
- Provides workflow and equipment operation training as needed.
- Ensures payroll accuracy by reviewing and correcting time clock punches.
- Achieves shift profitability by effectively managing labor, materials, and supplies.
- Maintains operational quality to meet audit and deadline requirements.
- Meets quality and service-level expectations through effective job scheduling.
- Holds direct reports accountable for quality and efficiency standards.
- Resolves issues related to pricing, order intake, and invoicing.
- Ensures direct reports achieve performance objectives through:
- Development plans
- 90-day plans
- Regular performance reviews
- Posts reports showing productivity, quality, and deadline metrics.
- Maintains positive working relationships through professional communication.
- Completes site reports and administrative paperwork accurately and on time.
- Completes month-end management reporting.
- Assists the Account Manager with monthly financial report reviews.
- Performs other duties as assigned.
- High school diploma or GED required.
- Minimum of 2 years of experience in a related field.
- Minimum of 2 years of legal industry experience strongly preferred.
- Experience with various legal practice areas preferred, including:
- Criminal law
- Civil law
- Corporate law
- Real estate law
- Bankruptcy law
- Intellectual property law
- Proficiency with:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Acrobat (PDF)
- Legal industry software
- Experience delivering classroom and/or informal training sessions preferred.
- Experience operating advanced production equipment and performing complex jobs preferred.
- Strong organizational skills.
- Ability to set goals, lead teams, and train employees effectively.
- Strong technical aptitude and ability to operate complex machinery.
- Ability to stay current with industry technology and marketplace trends through ongoing professional development and industry publications.
- Works in a standard office environment with adequate lighting, ventilation, and normal temperature and noise levels.
- Handles diversified work assignments requiring interpretation, comprehension, and application of complex information, data, and instructions.
- Prepares, provides, and communicates a wide variety of information.
- Position is primarily sedentary but requires:
- Walking
- Standing
- Bending
- Reaching
- Lifting and carrying materials up to 50 pounds (e.g., files, books, paper, and small equipment)
- Requires moderate dexterity and regular use of:
- Keyboard
- Calculator
- Hand tools
- Eye-hand coordination
Disclaimer: The statements above describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- Minimum of 2 years of experience in a related field
- Minimum of 2 years of legal industry experience
- Proficiency with Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and legal industry software/document management systems (e.g., Copitrak, Equitrac)
- Experience delivering classroom and/or informal training sessions
- Experience operating advanced production equipment and performing complex jobs
- Ability to lift and carry materials up to 50 pounds
- Strong organizational, leadership, and employee development skills
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
