At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an experienced Site Lead to join our Document Management Services (DMS) team in Berlin.
In this role, you will be responsible for the strategic leadership of the process group to fulfill business objectives, build and manage a dedicated operational team, and ensure long-term business continuity at our Berlin location.
What You'll Do (Responsibilities)
In this role, you will:
- Strategic Leadership & Team Management: Provide strategic direction and lead the production and internal service teams at the Berlin location, taking direct and indirect personnel management responsibility.
- Internal & External Collaboration & Escalations: Act as a key operational interface to Sales Field Service, other locations, the Works Council (Betriebsrat), and corporate departments (IT, HR, Finance, Customer Service, PM, Sales), while serving as the primary lead for internal and external escalations.
- Quality, Compliance & Global Standards: Ensure high customer satisfaction while analyzing, adapting, and implementing global operational standards tailored to local conditions.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
- Experience & Education: A completed university or technical college degree (Hochschul- or Fachhochschulstudium) or a Master's certification (Meisterausbildung) paired with several years of professional experience in production or document management environments.
- Domain & Technical Expertise: Strong technical affinity combined with practical experience in internal sales service (Vertriebsinnendienst).
- Leadership & Strategic Capability: Proven expertise in personnel leadership, coaching, and developing and executing strategic business processes.
- Key Soft Skills & Languages: Advanced proficiency in both English and German, demonstrated initiative, assertiveness, high cost awareness, and strong communication, presentation, and moderation skills.
What We Offer (Benefits)
- Competitive compensation aligned with experience.
- Location: Onsite in Berlin.
- Comprehensive health, wellness, and professional development programs.
- Opportunities for continuous learning, career advancement, and driving operational impact from the ground up.
📣 Ready to Lead?
If you are ready to take strategic ownership of our DMS operations in Berlin, build and inspire a dedicated team, and drive operational success, we want to hear from you!
Category: Operations GroupSkills Required
- Completed university or technical college degree (Hochschul- or Fachhochschulstudium) or Meisterausbildung
- Several years of professional experience in production or document management environments
- Practical experience in internal sales service (Vertriebsinnendienst)
- Proven personnel leadership experience including coaching and team development
- Experience developing and executing strategic business processes
- Advanced proficiency in English and German
- Strong communication, presentation, and moderation skills; initiative, assertiveness, and cost awareness
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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