Site HR Business Partner

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Job Title

Site HR Business Partner

About the role

The Site HR Business Partner provides high-quality HR business partnering support to managers and associates across the UK, with additional support for Italy, Spain and the UAE.

Working as part of the UK Site HR team, this role supports initiatives that strengthen employee engagement, manager capability, culture and compliance. The role partners closely with Employee Relations, Client HR Business Partners, HR Operations, Compensation and Benefits, Learning and Development, Global Mobility, Legal and other HR stakeholders.

This role reports to the Senior HR Manager, UK.

What you will do

HR Business Partnering and Employee Relations

• Act as the primary HR contact for designated UK client groups, including Sales and Relationship Management, Shared Services and Technology

• Provide practical, commercially balanced and legally compliant HR advice to leaders and managers

• Partner with the Employee Relations Specialist on disciplinary, grievance, performance, flexible working and long-term absence cases

• Escalate complex or high-risk issues where appropriate

• Support consistent application of HR policies and procedures

• Coordinate with HR, Legal and HR Operations teams on legislative, policy and collective bargaining changes in Italy, Spain and the UAE

• Support restructures, redundancies and organisational change across relevant EMEA locations

• Maintain clear and accessible content on the UK HR SharePoint site

Site Engagement, Culture and Manager Capability

• Promote a positive, inclusive and high-performing culture

• Drive employee engagement initiatives, including Your Voice action plans and recognition programmes

• Support site leaders in Italy, Spain and the UAE on culture and people priorities

• Coordinate local engagement events and activities

• Identify opportunities to strengthen manager capability and employee experience

Learning, Development and HR Enablement

• Partner with Learning and Development and HR teams to identify training needs

• Develop and deliver training sessions, workshops and manager briefings

• Support employee relations training on policy application, conflict resolution and case management

• Identify skills gaps and development opportunities

Data, Reporting and HR Operations

• Ensure timely and accurate HR data entry and reporting

• Produce and analyse HR metrics, including employee relations activity, absence, flexible working, exit interviews and stay interviews

• Use data and insights to identify trends and recommend actions

• Partner with HR Operations to maintain efficient and compliant HR processes

Workforce Planning and Talent Management

• Support workforce planning, succession planning and organisational capability initiatives

• Contribute to annual talent, performance and compensation processes

• Support identification and development of key talent

Stakeholder Engagement and EMEA Support

• Build strong relationships with HR stakeholders, business leaders, site managers, CSR teams and Employee Resource Groups

• Influence positive leadership behaviours and support proactive issue resolution

• Partner across the wider HR function to deliver a consistent employee experience

Global Mobility and Internal Movement

• Support internal mobility and employee transfers between sites

• Coordinate with Global Mobility teams on mobility-related queries in the UK, Italy, Spain and the UAE

• Ensure mobility processes support both business and employee needs

What you will need to have

• Experience in a generalist HR Business Partner, HR Manager or similar role within a global, matrixed organisation

• Strong knowledge of UK employment law, ACAS Codes of Practice and employee relations best practice

• Ability to provide pragmatic, risk-aware and commercially balanced HR advice

• Strong stakeholder management and influencing skills

• Excellent communication skills across leaders, managers and associates

• Sound judgement, resilience, discretion and integrity

• Strong organisational skills and ability to manage multiple priorities

What would be great to have

• Experience supporting HR or employee relations matters across multiple jurisdictions, especially Italy, Spain and the UAE

• CIPD qualification, equivalent HR accreditation or significant relevant experience

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.