At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.
As a Manager, Site Engagement Liaison at ICON, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle.
What You Will Do:
You will oversee scientific operations workstreams, ensuring deliverables meet quality and timeline expectations.
Key responsibilities include:
- Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery.
- Act as the primary liaison between sites, CRO partners, and internal study teams, ensuring effective communication and collaboration.
- Evaluate site capabilities and performance to support site identification, feasibility, and selection activities.
- Oversee site-level study start-up, activation, conduct, and close-out activities, ensuring delivery against timelines and quality expectations.
- Support site contracting and activation activities in partnership with internal teams and external vendors.
- Monitor site performance, recruitment, enrollment, quality, and compliance metrics, identifying risks and implementing mitigation plans.
- Drive site engagement strategies and develop action plans to improve site performance, recruitment, and retention.
- Provide oversight of CRO-delivered site management activities and ensure compliance with ICH-GCP, regulatory requirements, and company procedures.
- Collaborate closely with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders to achieve study objectives.
- Utilize site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement initiatives.
Your Profile:
You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:
- Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline.
- 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management.
- Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements.
- Experience working with and overseeing CROs and external vendors.
- Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders.
- Strong analytical, risk management, problem-solving, and decision-making skills.
- Excellent communication, stakeholder management, and organizational abilities.
- Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management.
- Experience with CTMS, eTMF, and other clinical trial systems is preferred.
- Ability to travel domestically and internationally up to 50%.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline
- 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment
- Experience in site management, site oversight, monitoring, clinical operations, or study management
- Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements
- Experience working with and overseeing CROs and external vendors
- Ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders
- Strong analytical, risk management, problem-solving, decision-making, communication, stakeholder management, and organizational skills
- Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management
- Experience with CTMS, eTMF, and other clinical trial systems
- Ability to travel domestically and internationally up to 50%
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
