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Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
JOB DUTIES AND RESPONSIBILITIES- Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as:
- PCs
- Copiers
- Multifunction devices
- Imaging and mail equipment
- May be responsible for:
- Courier services
- Reception services
- Switchboard operations
- Shipping and receiving
- Delivering and processing mail
- Handles formal customer contact on a daily basis.
- Responsible for effective implementation and management of Ricoh Service Excellence programs.
- Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).
- Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
- May maintain daily routine functions, including:
- Creating and completing work orders
- Contractor monitoring
- Inspections
- Reporting facility-related issues
- Lending support as required
- May include interaction with contracted vendors, facility management, and occupants.
- May be responsible for office supply inventory reordering.
- May be responsible for conference room coordination and A/V equipment resource management.
- Maintains positive internal working relationships with all department employees by communicating in a professional manner.
- Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
- Ensures financial responsibilities are met.
- Performs other duties as assigned.
(Education, Experience, and Certifications)
Typically requires:
- High school diploma or GED required
- 1+ years of experience in a related field (B2B and/or technical)
- 1+ year of previous customer-facing work experience required
- Demonstrated knowledge and understanding of technology
- Tactical thought processing
- Ability to present to a small group
- Moderate problem-solving skills
- Basic customer service skills
- Basic technical aptitude
- Basic written and verbal communication skills
- Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
- Work assignments are diversified and require the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare, provide, and convey diversified information.
- Some physical effort is required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, small parts).
- Requires moderate dexterity and regular application of basic skills, including:
- Calculator use
- Keyboarding
- Hand tools
- Eye/hand coordination
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- 1+ years of experience in a related field
- 1+ year of previous customer-facing work experience
- Demonstrated knowledge of technology
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
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