Title: ServiceNow Developer/Support
Location: Remote
Education: Any Degree
Job Description:
Qualifications for SN Siebel Operation Support JD #2:
Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues.
Ability to quickly learn and understand Sleep Number business processes across multiple domains, including Order Management, Payments, Fulfillment, and Customer Service.
Experience working with Siebel Development tool, i.e., SQL and Shell Scripting, EIM/EAI, Web Services, etc.,
Strong understanding of Oracle Siebel architecture, business processes, and core functionality.
Ability to effectively collaborate with TPMs and business stakeholders across supported domains to drive continuous improvement, enhance platform capabilities, reduce incident recurrence, streamline business processes, and improve operational efficiency.
Qualifications for SN Siebel Operation Support JD #3:
Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues.
Ability to quickly learn and understand Sleep Number business processes across multiple domains, including Order Management, Payments, Fulfillment, and Customer Service.
Experience working with Siebel Development tool, i.e., SQL and Shell Scripting, EIM/EAI, Web Services, etc.,
Strong understanding of Oracle Siebel architecture, business processes, and core functionality.
Ability to effectively collaborate with TPMs and business stakeholders across supported domains to drive continuous improvement, enhance platform capabilities, reduce incident recurrence, streamline business processes, and improve operational efficiency.
Qualifications for SN Oracle Siebel CRM-POS Support Engineer JD #1:
5+ years supporting Oracle Siebel CRM applications in a production environment.
Strong knowledge of Siebel configuration, workflows, business components, business services, and EAI.
Experience troubleshooting integrations, web services (SOAP/REST), and Oracle databases.
Strong SQL and data investigation skills.Experience with incident, problem, and change management processes.
Excellent analytical, communication, and stakeholder management skills.
Qualifications for SN Oracle Siebel CRM-POS Developer #1:
5+ years supporting Oracle Siebel CRM applications in a production environment.
Strong knowledge of Siebel configuration, workflows, business components, business services, and EAI.
Experience troubleshooting integrations, web services (SOAP/REST), and Oracle databases.
Strong SQL and data investigation skills.Experience with incident, problem, and change management processes.
Excellent analytical, communication, and stakeholder management skills.
Responsibilities for SN Siebel Operation Support JD #2:
Siebel Incident Management (L1.5 to L2)
Manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management, Payments, and related functional areas. The resource will perform troubleshooting and deliver timely resolutions in accordance with established SLAs.
Siebel Platform enhancement Developer.
Manage and support Siebel DevOps's demand for platform enhancement (i.e., Address Standardization, streamline NCOA/DNC or enabling automation capability collab with Siebel DevOps).
Responsibilities for SN Siebel Operation Support JD #3:
Siebel Incident Management (L1.5 to L2)
Manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management, Payments, and related functional areas. The resource will perform troubleshooting and deliver timely resolutions in accordance with established SLAs.
Siebel Platform enhancement Developer.
Manage and support Siebel DevOps's demand for platform enhancement (i.e., Address Standardization, streamline NCOA/DNC or enabling automation capability collab with Siebel DevOps).
Responsibilities for SN Oracle Siebel CRM-POS Support Engineer JD #1:
Provide L2/L3 production support for Oracle Siebel CRM/POS System.
Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
Monitor application health, integrations, workflows, and batch processes.
Support releases, deployments, testing, and production validation activities.
Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
Maintain operational documentation, knowledge articles, and support procedures.
Identify recurring issues and recommend process or system improvements.
Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.
Responsibilities for SN Oracle Siebel CRM-POS Developer #1:
Provide L2/L3 production support for Oracle Siebel CRM/POS System
Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
Monitor application health, integrations, workflows, and batch processes.
Support releases, deployments, testing, and production validation activities.
Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
Maintain operational documentation, knowledge articles, and support procedures.
Identify recurring issues and recommend process or system improvements.
Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.
Skills Required
- 5+ years supporting Oracle Siebel CRM applications in a production environment
- Strong knowledge of Siebel configuration, workflows, business components, business services, and EAI
- Experience troubleshooting integrations, SOAP/REST web services, and Oracle databases
- Strong SQL and data investigation skills
- Experience with incident, problem, and change management processes
- Strong analytical and troubleshooting skills for complex application and operational issues
- Ability to understand business processes across order management, payments, fulfillment, and customer service
- Experience with Siebel development tools, SQL, shell scripting, EIM/EAI, and web services
- Excellent analytical, communication, collaboration, and stakeholder management skills
- Any degree
Datavail Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datavail and has not been reviewed or approved by Datavail.
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Fair & Transparent Compensation — Pay is considered competitive for many roles at the time of hire, with some noting significant initial increases and timely pay. Feedback suggests compensation can be strong in particular regions or positions even as overall satisfaction varies.
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Wellbeing & Lifestyle Benefits — Remote-friendly roles and flexible or unlimited time off policies are highlighted as part of the employment experience. Feedback suggests these arrangements support work flexibility, though experiences differ by team and location.
Datavail Insights
What We Do
A premiere data services company serving clients in North America, Datavail has 1,000 data professionals, data engineers, developers, project managers, consultants, and business experts, supported by industry-leading automation and intellectual property. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes. At Datavail, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high regard, embrace problem-solving as a passion and welcome every day as a new opportunity to learn. We’re flexible and hard working. We’re committed to our clients and colleagues. We help our people grow so they can help our clients grow. That makes us grow so we can help even more customers leverage organizational data for business value. Our Core Values: 1. We desire to serve. 2. We embody flexibility for availability 3. We exemplify low ego. 4. We work hard. 5. We strive for continuous improvement. 6. We are growth-oriented.
