Shelter Specialist (6402)

Status: Full-time, Non-Exempt | Payrate: $23.25/Hour | Schedule: Monday - Thursday: 6:00 a.m. - 2:00 p.m. ; Friday - Sunday: Off

Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills.  

Essential Duties and Responsibilities: 

Shelter Support 

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness.  

• Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.   

• Encourage and discuss progress toward housing with shelter guest   

• Assist with shelter setup and maintenance   

• Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.   

• Assist with receiving and verifying orders from vendors, completing tally sheets   

• Post and update signs and service calendars   

• Audio Equipment set up and monitoring   

• Assist in the organization of supplies and facilities needs   

• Conduct neighborhood patrols to minimize potential impact on the surrounding community   

Administration 
Goal: Assist administrative duties that support program services. 

• Assist with keeping detailed daily summary sheets   

• Assist with record keeping and reporting   

Miscellaneous  

• Assist with guest services and program activities if necessary   

• Complete ad hoc projects as appointed by Supervisor   

Requirements:   

Education and Experience 

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.  

• Ability to perform crisis intervention as needed 

• Ability to complete job duties that are guest focused, trauma informed, and housing focused.   

General 

• Reliable transportation required 

• A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs 

• The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills 

• Multi-task and work in a fast-paced environment  

• Navigate urgent matters while upholding a degree of flexibility  

• Work effectively with a diverse population  

• Rapid prioritization   

Physical Requirements 

• Enter units with program staff as needed  

• Answer and respond to phone queries 

• Prolonged periods of sitting at a desk and working on a computer 

• Ability to lift, bend, push, and pull up to 50 pounds