These are seasonal positions and, if activated, will likely require travel on short notice, generally lasting from several days to a few weeks and possibly 30 days or more, depending on the disaster response needs. Ideal candidates for these missions will be available to deploy within 24 to 72 hours of notification.
Duties and Responsibilities:
- Oversee the daily 24/7 operations of emergency shelter sites, ensuring safe and effective service delivery.
- Supervise shelter staff and coordinate shift schedules to maintain consistent coverage and care.
- Ensure residents have timely access to meals, laundry services, hygiene items, and medical or case management support.
- Conduct regular staff meetings to communicate updates, assignments, and policy changes.
- Maintain smooth shift transitions and continuity of shelter operations across all staffing teams.
- Provide direct coverage as needed to fill staffing gaps or address urgent needs.
- Remain on call 24/7 to respond to emergencies or operational issues.
- Manage and support one or more direct reports, including onboarding, training, and task assignment.
- Exercise discretion and sound judgment in managing day-to-day operations and resident concerns.
- Track project performance, deliverables, and quality assurance using internal systems and tools.
- Ensure compliance with client requirements and internal protocols.
- Perform other job-related duties as assigned.
- Demonstrated leadership and operational management experience.
- Strong organizational, time-management, and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office programs including Excel, PowerPoint, Word, and Outlook.
- Ability to work collaboratively with diverse teams and community partners.
- Must be able to remain calm and make decisions under pressure.
- Flexible availability to support 24/7/365 shelter operations.
- Valid driver's license and reliable transportation is required.
The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that
pull together to meet the needs of communities partnering with
federal, state, and local governments.
We are an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration
without regard to race, color, sex, national origin, age,
protected veteran status, or disability status.
Skills Required
- Minimum two years of professional experience managing emergency shelters or similar human services programs
- Supervisory experience
- Ability to deploy on short notice, within 24 to 72 hours when notified
- Ability to work flexible hours in high-demand, fast-paced environments
- Leadership and operational management experience
- Strong organizational, time-management, and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook
- Ability to work collaboratively with diverse teams and community partners
- Availability to support 24/7/365 shelter operations
- Valid driver's license and reliable transportation
- Bachelor's degree or equivalent experience
What We Do
World Financial Group (WFG) is a financial and insurance services company that operates through a network of independent agents. It helps individuals, families, and business owners—particularly in the middle market—develop financial strategies involving life insurance, retirement planning, and wealth-building. WFG represents highly rated financial-services and insurance providers and serves customers across the United States, Canada, and Puerto Rico throughout these markets.
