Shelter Coordinator

Days and hours:
The schedule would be from Sunday to Thursday (3:30pm - 12:00am) (Hours or days may vary
slightly). An 8-hour shift per day is required; flexible availability is required; schedule is subject
to change as needed.

Join a passionate team making a real difference in North County, San Diego!
At Operation HOPE-North County, we are dedicated to breaking the cycle of homelessness by
providing safe shelter, vital resources, and compassionate support to families and individuals in
need. Through empowerment, advocacy, and community collaboration, we help our residents
regain stability and build a path toward self-sufficiency.

The Shelter Coordinator Position:

The Shelter Coordinator is responsible for maintaining the overall personal safety of clients,
staff, and volunteers by ensuring that organizational policies and procedures are followed
consistently. The shelter coordinator provides respectful trauma-informed support to clients and
de-escalate situations that may arise between them and/or others on shelter grounds.

Duties and Responsibilities:

• Assist and support clients using trauma- informed practices to address emergent issues
• and day-to-day agency protocols.
• Ensure clients are safe and protected.
• Oversee safety of the facility, completing rounds inside and outside the building, and monitoring security cameras frequently.
• Work with the team to prepare/maintain shelter in readiness for client activities andmeals, as well as clean and prepare vacated rooms for occupancy for clients entering the program.
• Communicate with staff to resolve problems by reviewing daily logs, maintaining relevant databases, and attending meetings as needed to settle incidents/issues and other relevant challenges.
• Demonstrate care and client support by listening with respect and patience, showing empathy, and providing consistent follow-through.
• Participate in acknowledgment of client progress and celebration of successes.
• Maintain appropriate client boundaries and adhere to standards set forth in the Employee
• Code of Conduct regarding ethical behavior, confidentiality, and conflicts of interest.
• Interact with visitors, volunteers, clients, and staff in a way that provides the best
• customer service and fosters community support.
• Promote Operation HOPE-North County by demonstrating courtesy, appreciation, and positive interactions with meal providers, donors, and other community contacts.
• Maintain regular and punctual attendance.
• All other duties as assigned.

Experience/Education:

• High school diploma (or GED certificate) and a minimum of six months related experience and/or training, nonprofit preferred.
• Lived experience with homelessness, housing instability, or related challenges and/or certification as a Peer Support Specialist is preferred.
• Proficiency in the use of computers for word processing, data entry, email, and internet- based tools (e.g., webmail, Google Suite).
• Ability and availability to work flexible and non-traditional work hours
• Bilingual preferred
• CPR-First Aid certification (adult/child/infant) - Preferred - Will provide training if needed
• Mandated Reporter Certificate - Preferred - will provide training if needed
• We are an equal opportunity employer.

Benefits:

• Medical, dental, vision, and life insurance available after 30 days of employment (partially employer sponsored medical insurance)
• Generous PTO including: 12 personal days, 5 sick days, and 8 additional holidays
• Employee professional development plan and employee incentives