Security and Login Assistance Representative (Russian speaking)

Position

IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries pertaining to IBKR’s security system via phone, tickets and chat
• Problem management with focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app
• Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app

Qualifications

• Good mastery of Windows and/or macOS computer system and basic office applications.
• Experience and advanced user knowledge of both iOS and Android smart phone operating systems.
• Excellent knowledge of apps and smartphones.
• Previous experience in a customer service role.
• Languages: fluency in English and Russian.

Required Skills

• Excellent and demonstrable client services.
• Navigating multiple computer applications while interacting with clients.
• Analytical approach to problem solving.
• Ability to engage and maintain a conversation with clients.
• Ability to learn and adapt to new information and technology platforms.
• Personality: self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Vision and dental care benefits, sport activity compensation
• Stock incentive plan
• Lunch in the office
  *The benefits package will be reviewed regularly and may be subject to change.