The Role
Support Settlements by processing bulk bill payments, client invoicing, remittances, reconciliations and investigations. Maintain account setups, resolve operational blockages, liaise with utilities, property managers and vendors, and identify process improvements to meet SLAs and KPIs.
Summary Generated by Built In
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Metergy office location is in Markham but will be moving to North York toward the end of 2026!
As part of the Settlement team, you will be required to support the streamlined and efficient financial ecosystem. Enhance the settlement process, ensuring speed, accuracy, and reliability.
The Settlements department is primarily responsible for ensuring payment of Meter building Bulk bills, client invoicing, and timely Client Remittances. This position is responsible for participating in the completion of tasks required to meet Key Performance Indicators and Objectives within the Settlements department.
Please note: This is a 1 year, contract opportunity.
Accountabilities:
- Processing Bulk Bill payments, adjustments, deposits, and any exceptions in a timely and accurate manner.
- Processing Invoices & Client Remittances within the established SLA’s while maintaining a high-quality standard.
- Ensuring that any new accounts are set up accurately for Settlements processes including the set-up and maintenance of account fees and credits.
- Understanding business and financial concepts, and their implications to Settlements to be able to assess if changes are required to accurately reconcile.
- Working collaboratively with internal teams to maintain smooth operations and contribute to positive client experience.
- Resolving operational blockages independently, acquiring support from necessary teams, and communicating updates and resolutions transparently.
- Interacting with external parties including Utility Companies, Property Owners/Managers, Third-Party Vendors, etc. on updates and resolving blockages while establishing and maintaining relationships.
- Conducting reconciliations or investigations to support inquiries from clients and internal teams, with a client-oriented mindset to improve overall client experience.
- Identifying improvement opportunities in Settlements processes and controls, and leading or participating in change initiatives depending on scope and scale.
- Contributing to departmental and company growth initiatives both directly and indirectly depending on assignment.
- Performing other duties in the Settlements department as assigned.
Qualifications:
- University Degree or Business Administration Certificate or related equivalent experience
- Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & IF statements)
- SQL knowledge (asset).
- Billing Operations experience (asset).
- Utility, Telecom Industry Experience (asset).
- Detail oriented, analytical, and inquisitive.
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines.
- Must be flexible to work on multiple tasks while working with challenging deadlines.
This posting is for an existing vacancy.
Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Skills Required
- University degree or Business Administration certificate or equivalent experience
- Advanced Microsoft Excel skills (Pivots, VLOOKUP, IF statements)
- Advanced knowledge and experience with Microsoft Suite Products
- SQL knowledge
- Billing operations experience
- Utility or telecom industry experience
- Detail oriented, analytical, inquisitive
- Strong team player with interpersonal skills to work with clients and stakeholders at all levels
- Highly motivated, proactive, flexible, able to adapt to changing environments
- Ability to work under pressure, self-manage, learn quickly, and meet tight deadlines
- Flexible to work on multiple tasks with challenging deadlines
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The Company
What We Do
Enercare Connections is now Metergy Solutions. As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing. Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
