As a Technical Director, you are the technology leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with Delivery and Sales Leaders, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.
You have the technical breadth and depth to drive solution designs with architects, partner closely with engineering leaders and lead from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.
Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You are able to zoom-in to details to work hands-on with architects and engineering leaders when needed. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.
Meet the job- Take full technical ownership of the client accounts, acting as the technology leader across all workstreams.
- Accountable for the technical success of the account from pre-sales through implementation, production readiness and post go-live evolution.
- Use your technical and product expertise to define and drive our clients’ technical strategy.
- Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization
- You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap
- Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
- Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
- Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards. You guide and influence Engineering leaders to achieve this.
- Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversations.
- Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress. You lead Architecture Review Boards, review solution designs and govern decisions.
- Overall experience of 10+ years and 5 years of management experience with solid technical background, including experience in software and systems architecture;
- You have led enterprise-grade software delivery, preferably in financial services or regulated industries;
- You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift. Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus;
- You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
- You have a deep understanding of DevOps, CI/CD, Observability and SRE practices and you ensure operational excellence is part of delivery.
- You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs.
- You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence.
- You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience.
- You are fluent in English
Skills Required
- Overall experience of 10+ years and 5 years of management experience
- Solid technical background including software and systems architecture
- Experience leading enterprise-grade software delivery (preferably financial services or regulated industries)
- Experience with Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud deployments, Docker, Kubernetes (on-prem, cloud), and Swift
- Deep understanding of DevOps, CI/CD, Observability and SRE practices
- Excellent communication and stakeholder management skills, comfortable with CXO-level interactions
- Ability to lead during high-stakes escalations and align cross-functional teams under pressure
- Bachelor's or Master's degree in Computer Science or related field, or equivalent industry experience
- Fluent in English
- Cloud certification (e.g., Azure Certified Solutions Architect)
Backbase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.
-
Fair & Transparent Compensation — Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
-
Leave & Time Off Breadth — PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
-
Wellbeing & Lifestyle Benefits — Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.
Backbase Insights
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
