Services Specialist - Technical Support Engineering

Posted One Month Ago
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Brisbane, Queensland, AUS
In-Office
Senior level
Energy
The Role
Provides technical support and guidance for Baker Hughes Wireline Services in Australia. Responsibilities include advising operations teams, sales, and clients; developing technical solutions; coordinating new technology introductions; troubleshooting equipment with AMO teams; ensuring Job Cycle process compliance; and escalating unfamiliar technical issues. The role also coaches specialists, technicians, and apprentices.
Summary Generated by Built In

Services Specialist - Technical Support Engineering

Would you like to join our Wireline Services Product Line? 

Do you like working in collaborative teams and solving technical problems? 

Join our Wireline Services Team! 

The Wireline services product line offers a complete range of downhole well logging technology and services for every environment. We are continuously developing our own technologies. Meeting customers' demands and finding innovative ways of working to enable our clients to work more efficiently and economically. 

Partner with the best 

As a Technical Support Engineer, you'll work as part of the support team. You'll lead and provide technical support to other groups and co-workers for Baker Hughes Wireline in Australia. You'll provide coaching to others specialist, technicians, and apprentices in your area of expertise. 

As a Technical Support Engineer - Wireline Services you will be responsible for: 

  • Providing technical expertise and guidance to Operations Teams, Sales, and clients. 

  • Developing and implementing solutions to meet client needs. 

  • Managing and coordinating the introduction of new technologies. 

  • Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations. 

  • Ensuring compliance with managing the Job Cycle (MtJC) process. 

  • Raising alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job. 

Fuel your passion 

To be successful in this role you will: 

  • Have a bachelor’s degree in engineering or equivalent. 

  • Have at least 5 years of thorough understanding (Technical) and competency in oilfield wireline operations and services (advanced open/cased-hole services) 

  • Have experience with open hole & cased hole logging and perforating services. 

  • Be a good communicator and fluent in English. 

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

Please discuss your preferred working arrangements with your recruiter during

the process 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. 

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: 

  • Contemporary work-life balance policies and wellbeing activities 

  • Safety net of life insurance and disability programs 

  • Tailored financial programs. 

  • Additional elected or voluntary benefits 

 

The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering

Skills Required

  • Bachelor's degree in engineering or equivalent
  • At least 5 years of technical understanding and competency in oilfield wireline operations and services, including advanced open-hole and cased-hole services
  • Experience with open-hole and cased-hole logging and perforating services
  • Fluent English communication skills

Baker Hughes Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.

  • Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
  • Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
  • Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.

Baker Hughes Insights

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The Company
HQ: Houston, TX
60,620 Employees

What We Do

Get new oilfield tools and chemicals delivered directly to your door from Baker Hughes. Frac plugs, packers, setting tools, drill bits and much more.

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