We have an exciting new opportunity for a Services & Solutions Support Executive to join our Service Solutions Team at Rexel UK.
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
The Benefits of a Career with Rexel:
- Contributory Pension Scheme
- Life Assurance
- Private Medical
- Bonuses: Performance Related Bonus Scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!)
- You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
The Services & Solutions Support team provide essential support to internal teams by assisting with day-to-day tasks and ensuring deadlines are consistently met. This role plays a key part in supporting internal teams, coordinating tasks, and ensuring these completed on time and to a high standard.
Key Accountabilities for this opportunity with Rexel:
- Collaborating with internal teams to support Lighting Design, Fabrication, SmartSolutions and DataComms
- Detailed understanding of Schematic and wiring diagrams to help produce accurate BOM’s
- Provide support to Smart Solutions by ensuring all customer projects are properly prepared and completed within agreed customer and Rexel timelines.
- Communicates clearly & precisely, clarifies when necessary and checks understanding is accurate.
- Support the both the Fabrication & Datacomms teams with technical enquiries including the creation of technical documents and quotes on M3.
- Support the ongoing development of services and solutions used for both customers and branches.
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:
COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives
TAKES ACCOUNTABILTY – Takes action, addresses obstacles to get work done and meets commitments
CUSTOMER FOCUS – Building strong customer relationships & delivers customer centric solutions
BALANCES STAKEHOLDERS – Anticipating and balancing the need of multiple stakeholders.
OPTIMISES WORK PROCESSES - Knowing the most effectively and efficient processes to get things done, with a focus on continuous improvement.
BUILDS NETWORKS: Effectively building formal and informal relationship networks inside and outside the organization
What we’re looking for…
- Excellent Customer Service, with experience of dealing with customer and through multiple channels
- Demonstrates strong numeracy and precision, combined with a comprehensive understanding of project workflows & process.
- Skilled at rapidly identifying and extracting essential information, then structuring and presenting it in a well‑organised format to support customer proposals.
- Experienced in reviewing specification drawings and spotting design & technical errors.
- A deep knowledge of Excel to be able to produce clear reporting
- A strong knowledge of M3 and Rexel product ranges to deliver effective support to both internal teams and customers.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.
By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.
Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Skills Required
- Excellent customer service experience across multiple channels
- Detailed understanding of schematic and wiring diagrams to produce accurate BOMs
- Deep knowledge of Excel for reporting
- Strong knowledge of M3
- Knowledge of Rexel product ranges to support teams and customers
- Experience reviewing specification drawings and spotting technical/design errors
- Ability to extract and structure essential information for customer proposals
- Clear and precise communication, confirming understanding
What We Do
Together, we’re delivering the power of a global brand Millions of US electrical customers trust the expertise, resources and relationships of Rexel Holdings USA. As the US presence of one of the world's largest electrical distributors, the Rexel Group, we apply our know-how, productivity tools and hands-on business-building initiatives to help our customers thrive. Always seeking better solutions Rexel USA is the home to many of the leading energy, communications and supply-chain brands in the US. We are continuously seeking new opportunities to add complementary brands to our company and further strengthen our value to customers and shareholders. Our Employees Make a Difference Rexel USA offers a wide range of career opportunities, from entry-level rotational programs to experienced electrical system design. Whether it's through designing alternative energy solutions, upgrading lighting in commercial or municipal buildings or finding new ways to optimize our customer's supply chain, our employees are making a difference in the world of energy solutions. To learn what categories of personal information we collect and the purpose of collection, please review our Applicant Privacy Notice at https://bit.ly/36PslzT
