AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
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Job Title: Services Senior Engineer
Location: Gallarate, Italy or Home office, Italy
Employment Type: Full-time, permanent
The job
The Services Senior Engineer role represents a senior-level technical position within product and solution development. The Center of Excellence (COE) encompasses both standard products and custom-developed components of AVEVA-based solutions. As such, the COE Engineer is responsible for developing and testing new solution features, as well as identifying and resolving application issues related to custom products and integrated AVEVA solutions.
Key responsibilities
The Services Senior Engineer applies a combination of technical expertise, solution knowledge, and application-specific software skills to:
- Work closely with our DEV and SUPPORT teams to master the customer solutions.
- Research, identify, develop, and recommend software enhancements to address new feature requirements and application issues identified in the field or internally.
- Support customers in adopting new solutions and resolving potential technical issues.
- Assist Application Engineers (L2) with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
- Participate in post-release and pilot phases of power monitoring system development projects by providing feedback, executing test scenarios and use cases, and contributing to product validation and unit testing.
- Resolve technical issues escalated internally by Application Engineers and Engineering teams.
- Identify and analyse product and solution failures, and support Engineering teams in understanding and resolving them.
- Contribute to the documentation of new solution features using the Knowledge Base tool.
- Design, plan, research, evaluate and test complex systems used to monitor and/or control the program execution into the systems
Essential requirements
- Experience in software, database and/or troubleshooting, diagnosis and problem solving
- SQL Database querying and programming experience
- Programming experience (5 years minimum)
- Understanding of SCADA and HMI systems
- Positive attitude, enthusiastic, self-motivated and customer-focused
- People-person and team player, enjoying the cross-functional interaction required for this position
- Quick learner with an inquiring mind
- Strong technical writing and verbal communication skills in English.
- Comfortable working in a fast-paced, dynamic environment
- Ability to work effectively with professionals from a wide range of technical backgrounds, including consultants, engineers, energy managers, developers, architects, team leaders, account managers, and sales professionals.
- Ability to travel to various customer sites in the region and worldwide
Desired skills
- Manufacturing Execution System experience (MES)
- Knowledge of AVEVA products
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Experience in software, database, troubleshooting, diagnosis, and problem solving
- SQL database querying and programming experience
- At least 5 years of programming experience
- Understanding of SCADA and HMI systems
- Positive, enthusiastic, self-motivated, and customer-focused attitude
- Strong technical writing and verbal communication skills in English
- Ability to work effectively in a fast-paced, dynamic environment
- Ability to collaborate with professionals across technical and commercial functions
- Ability to travel to customer sites in the region and worldwide
- Manufacturing Execution System experience
- Knowledge of AVEVA products
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
