The Service Sales Specialist, West role is a commercial function responsible for driving timely and accurate renewals of Assurance Plans for the 10x Genomics instrument portfolio—including Chromium platforms, Visium spatial instruments, and Xenium in situ analyzers. In this role, you will work closely with the 10x Account Executives who own the customer relationship to ensure continuity of coverage, reliable instrument performance, and an exceptional customer experience.
This position is ideal for candidates looking to launch a career in life science sales, while learning the 10x product ecosystem, commercial processes, and cross-functional collaboration.
Key Responsibilities
Renewal Ownership & Revenue Growth
- Manage a territory-based book of existing 10x instrument customers to drive on-time renewal of service contracts across Chromium, Visium, and Xenium systems.
- Generate and deliver renewal quotes, including options for multi-year agreements, premium support tiers, and bundled service offerings.
- Meet or exceed quarterly and annual renewal revenue targets.
Cross-Functional Collaboration
- Work closely with 10x Account Executives & Managers to align renewal activities with the broader account strategy, active sales cycles, and customer engagement plans.
- Partner with Field Service Engineers, Technical Support to understand instrument performance, recent service visits, and any issues that could impact renewal likelihood.
- Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation, billing, and entitlement management.
Customer Engagement
- Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations.
- Educate customers on the importance of service coverage for uptime, workflow reliability, and maintaining validated performance on single cell, spatial, and in situ platforms.
- Identify at-risk renewals and work with Account Executives to develop recovery strategies.
Commercial Excellence
- Maintain accurate CRM data in Salesforce, including renewal pipeline, forecast updates, and customer communication.
- Deliver a consistent, high-quality customer experience that strengthens long-term relationships with 10x.
- Identify service upsell opportunities (extended coverage, multi-instrument bundles) and escalate to Account Executives when appropriate.
- Provide customer feedback to Product Marketing and Service Leadership to help evolve service offerings.
Qualifications
- Bachelor’s degree in life sciences, biotechnology, engineering, or business (or equivalent practical experience).
- 1-2 years of experience in inside sales, customer support, renewals, or other customer-facing roles. Prior experience selling laboratory services is a plus.
- Familiarity with genomics, molecular biology, or NGS workflows preferred; enthusiasm for learning 10x solutions is essential.
- Strong communication, follow-up, and customer engagement skills.
- Ability to collaborate effectively with field sales, service, and operations teams.
- Highly organized with the ability to manage multiple renewals and timelines simultaneously.
- Experience with Salesforce or other CRMs is a plus.
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Below is the U.S. base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, experience, and location. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share the specific base pay range for your preferred location and more about the Company’s total compensation package.
About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
Top Skills
What We Do
Accelerating biological understanding and discovery is more than a mission for 10x Genomics. It’s a commitment. Fueled by equal parts scientific vision and determined passion, we are enabling fundamental research across the life sciences by delivering rapid innovation that allows our customers to resolve complex biology—across the fields of oncology, immunology, neuroscience, and more.
As we deliver powerful new methods for discovery, we create opportunities for scientists to address and reveal the true complexities of biology and disease. Already, our products have been adopted by researchers around the world, including 97 of the top 100 global research institutions and 19 of the top 20 global pharmaceutical companies, and have been cited in over 1,200 research papers on discoveries across the life sciences.
