Services Provider Research Coordinator - Atlanta, GA

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The position of Service Provider Research Coordinator (SPRC) serves as primary point of contact for approximately 200 Installation Service Providers based on assigned Service Area (2800 Installation Service Providers nationwide), DSMs, RPMs, FDS’ and merchants for all things related to The Home Depot Compliance Standards. The SPRC is expected to be a subject matter expert on all things compliance and is responsible for creating, compiling, and analyzing compliance performance reports, initial reviews of legal license requirements as applicable to their assigned area, background completion review, and overall Service Provider account management. In addition, the SPRC provides support and other services to the SPs such as system access, business growth and expansion, account accuracy via account reviews and coverage reporting, and business entity change.

Key Responsibilities:

• 40% Onboarding: Proactively engage Service Providers to improve compliance performance via emails, phone calls and Microsoft Teams/WebEx Meetings. Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.
• 30% Compliance: Utilize Excel, Salesforce and Tableau data to review Service Provider compliance and provide recommendations and solutions to potential gaps and risk factors; report out on overall book of business performance on a weekly and monthly basis. Provide updates concerning Account Audits on a quarterly basis. Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.
• 20% Administration: Research, address concerns and inquiries related to doing business with The Home Depot and engage with business partners for timely resolution. Escalate defects, anomalies, and enhancement needs as identified. Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.
• 10% Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills. Process Service Provider expansions per assigned region.

Direct Manager/Direct Reports:

• This position reports to the Manager.
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong Microsoft Excel skills.
• Working knowledge of Microsoft Outlook, PowerPoint and Word.
• Strong decision making, analytical and problem solving skills.
• Customer service skills and focus.
• Ability to handle and prioritize multiple tasks and complete work with minimal direction.
• Team oriented, positive, professional, and responsible attitude.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations