Services Project Manager - Digital Science and Automation Solutions Technical Operations
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position SummaryThe Services Project Manager – Technical Operations plays a critical role in driving operational excellence and ensuring compliance across the Digital Science service delivery organization. This role is responsible for managing the service backlog to maintain alignment with Quality Management System (QMS) processes, coordinating global resource allocation, and facilitating technical coordination with customers.
The ideal candidate combines strong project management experience, technical familiarity with cloud-based services (AWS), and expertise with agile collaboration tools such as Jira and Confluence. This individual will work cross-functionally with internal teams and customers to maintain service quality, improve process efficiency, and ensure consistent delivery across global regions.
Key ResponsibilitiesBacklog and Process ManagementManage and maintain the Technical Operations service backlog in compliance with QMS and internal standards.
Ensure timely and accurate tracking of all service delivery tasks, projects, and incidents.
Identify and resolve workflow bottlenecks, drive adherence to process timelines, and support audit readiness.
Coordinate task assignment across global regions (APAC, UK, US/Costa Rica) to balance workload and optimize team capacity.
Serve as the central point of coordination for regional task management, prioritization, and communication.
Collaborate with team leads to monitor resource utilization and forecast capacity requirements.
Schedule and lead technical coordination calls with Digital Science customers, ensuring clear communication of deliverables and timelines.
Partner with Customer Success, Implementation, and Technical Operations teams to manage customer needs through the service lifecycle.
Facilitate cross-functional collaboration to ensure efficient resolution of customer issues and escalations.
Oversee Jira and Confluence project spaces to support Technical Operations activities.
Configure workflows, dashboards, and reporting to enhance visibility and process transparency.
Collaborate with IT and DevOps on AWS-based systems and related cloud service environments, ensuring compliance and optimization.
Identify opportunities for automation, standardization, and tool improvement.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
3–5 years of experience in project or service delivery management within a technical, SaaS, or cloud-based environment.
Proficiency in Jira and Confluence (administration experience strongly preferred).
Demonstrated experience with AWS and cloud service infrastructure.
Strong understanding of IT service management and QMS-aligned processes.
Excellent organizational, analytical, and communication skills.
Proven ability to manage cross-regional collaboration across multiple time zones.
PMP, Agile, or Scrum Master certification.
Experience with ServiceNow or equivalent service management platforms.
Background in laboratory informatics, scientific software, or regulated environments.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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