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The Role
Analyzes and improves services operations by creating dashboards, reports, alerts, and data pulls using Salesforce and Tableau. Partners with operations, finance, and engineering teams to identify trends, monitor performance, improve processes and system configurations, and support business prioritization. Distributes recurring reports, conducts business reviews, documents processes, and provides data-driven insights to stakeholders across the organization.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
AHEAD is seeking an analytical and data-savvy self-starter with a passion for helping others harness data to improve decision making and drive organizational intelligence. We're targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity—a strategic thinker with strong analytical and creative problem-solving skills. As an analyst for Services Operations, you will be directly responsible for ensuring that we effectively monitor and improve our services operations, deeply understand issues that impact our group, and work closely with operations, finance, and engineering partners to set the right business priorities to best support the organization
Roles and Responsibilities:
- Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews
- Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale
- Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence
- Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization
- Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.
Education and Experience
- Experience with the Salesforce Platform Suite
- Previous experience working in a Services Organization
- Previous experience as a Salesforce Administrator
Knowledge, Skills, Abilities
- Analytical thinker who can break down complex problems using data and technology
- Ability to work independently and follow process documentation
- Ability to stay organized and composed while managing multiple tasks
- Strong documentation skills
- Highly Proficient in working with Microsoft Excel
- Tableau experience would be a plus
- Experience providing top-level customer service
- A passion for cutting-edge technology
- Learns quickly and adapts well to new challenges
- Enthusiastic and motivated to learn and grow
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Skills Required
- Experience with the Salesforce Platform Suite
- Previous experience working in a services organization
- Previous experience as a Salesforce Administrator
- Analytical problem-solving skills using data and technology
- Ability to work independently and follow process documentation
- Ability to manage multiple tasks while staying organized and composed
- Strong documentation skills
- High proficiency with Microsoft Excel
- Tableau experience
- Experience providing top-level customer service
- Ability to learn quickly and adapt to new challenges
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
