The Role
Manage the PSA platform, optimize service operations, support resource planning, and provide data-driven insights for Professional Services. Collaborate cross-functionally to enhance workflows and reporting.
Summary Generated by Built In
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
In this role, you will help create operational clarity and scalability for the Professional Services organization by:
- Improving visibility into services performance
- Ensuring the PSA system is well-governed and reliable
- Enabling leadership with actionable data
- Supporting a scalable services delivery model
You will:
- PSA Platform Ownership
- Serve as the primary administrator and subject matter expert for the Professional Services Automation (PSA) platform.
- Manage system configuration, workflows, data quality, and ongoing enhancements.
- Drive adoption and ensure the PSA supports scalable services delivery.
- Services Operations & Process Improvement
- Design and optimize operational processes across project creation, resourcing, delivery tracking, and project closure.
- Support the development and operationalization of the services delivery strategy.
- Resource Planning & Delivery Insights
- Partner with Services leadership to support resource planning, utilization tracking, and capacity management.
- Provide visibility into delivery performance and staffing needs.
- Reporting & Analytics
- Build and maintain dashboards and reporting for key services metrics such as utilization, delivery timelines, project health, and services revenue.
- Provide data-driven insights to support operational decisions.
- Cross-Functional Collaboration
- Partner with Professional Services, Finance, and Revenue Operations to improve post-sales workflows and reporting.
About you:
- 5+ years in Professional Services Operations within SaaS/technology companies.
- Experience with PSA tools, reporting, dashboards, and operational metrics.
- Strong analytical skills with advanced Excel/Google Sheets proficiency.
- Excellent project management, organization, and cross-functional communication.
- Experience supporting global teams in fast-paced environments with strong English proficiency.
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
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The Company
What We Do
Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 AI-powered workplace search. 💡 Personalized results and knowledge discovery. ⚡ Easy to use, ready to go— right out of the box.
