Manager, Review Programs & Services Operations

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

G2 is seeking an operational and data-minded Manager, Services Operations to lead a newly unified Review Programs Team and support the execution of current and future professional services offerings. This role owns the operational backbone for services delivery—driving efficiency, scalability, and performance across multiple service lines, beginning with Review Programs. This individual will act as a proactive strategic partner to the Senior Manager of Professional Services while ensuring the team meets its KPIs and effectively meets and exceeds business objectives.

•  Team Leadership & Management: Manage the day-to-day operations of the Review Programs Team, with a focus on coaching, performance management, and career development for individual contributors, while building a high-performing, execution-oriented services team that can flex across evolving service offerings.

• Operational Excellence:Own and optimize core operational workflows that support services delivery, leveraging automation and AI to improve efficiency, scalability, and consistency; proactively identify bottlenecks and implement process improvements as services evolve.

• Strategy & Reporting: Design and maintain reporting frameworks that track team performance, service output, and operational health; use data to inform staffing models, prioritization, and resource allocation across Review Programs and future services.

• Cross-Functional Collaboration: Act as a strategic operational partner to cross-functional teams (Product, Revenue, User Lifecycle, Professional Services), ensuring alignment on service design, execution readiness, and ongoing optimization.

• Resource Management: Own dynamic capacity planning and workforce allocation across services, reallocating team bandwidth as demand shifts between Review Programs and emerging offerings to maximize utilization and business impact.

• Program Execution: Oversee the execution and operationalization of professional services, acting as the delivery owner for existing Review Programs while supporting the launch, scaling, or sunsetting of new services and pilots over time.

• Services Evolution & Scale: Partner with G2 leadership to operationalize new service offerings, define execution models, and scale delivery through clear processes, staffing plans, and performance measurement.

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  Proven experience managing teams, with a strong focus on individual contributor (IC) career growth, performance management, and upskilling.

• Highly organized and process-oriented; capable of building and maintaining operational frameworks that scale.

• Strong analytical skills with the ability to create reports, interpret data, and use insights to drive decision-making and strategy (Gemini, Looker, Salesforce, Sigma, etc.)

• Ability to balance day-to-day execution with a “big picture” view—proactively identifying opportunities to improve efficiency, scale services, and drive incremental revenue or margin impact.

• Experience overseeing execution of customer-facing programs or campaigns across multiple channels with an emphasis on operational delivery, quality, and throughput.

• Excellent cross-functional communication skills; comfortable working with stakeholders across different regions and departments.

• Comfortable operating in fast-paced, evolving environments; able to reallocate team focus as services change, scale, or sunset while maintaining performance and morale.

• 3–5+ years of experience in operations, services delivery, customer success, and/or program management within a scaling organization.

• Bachelor’s degree or higher.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

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