Services Operations Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Essential Duties & Responsibilities:

• Foundational familiarity with Salesforce CRM and Analytics is expected.
• Take ownership of project reporting and administration, guiding engagements from initial opportunity through successful go live.
• Actively participate in project manager meetings to monitor progress, uphold timelines, and keep deliverables on course.
• Advance onboarding initiatives by developing and maintaining realistic project schedules and forecasts, while encouraging clear and consistent communication across teams.
• Identify and implement internal process and methodology improvements within the services organization to drive client satisfaction and project success.
• Develop polished presentation materials, reports, workflows, process documentation, and other required project artifacts.
• Model a culture of excellence by holding yourself and others to high standards, demonstrating resilience, and navigating complex challenges through effective negotiation.
• Author and maintain SOPs, flowcharts, and supporting documentation; develop training content for services teams and ensure effective distribution across relevant groups.
• Collaborate with Professional Services teams to uphold strong data integrity through regularly scheduled report audits.
• Oversee the end-to-end time-entry process, from assignment creation through timecard approvals.

Integral to Delivering These Responsibilities:

• Consistent and accurate project status reporting.
• Oversight of financial management activities.
• Proactive resource forecasting and planning.
• Effective change management execution.

Requirements & Skills:

• Working knowledge of Data Modeling, ETL logic, and Visual Design principles.
• Strong organizational abilities with a proven track record of coordinating, planning, monitoring, and tracking complex projects.
• Competence in assessing and communicating project costs relative to budgets and forecasts.
• Highly detail-oriented with a rigorous approach to accuracy, a strong sense of ownership, and a deep commitment to accountability.
• Self-motivated and results-focused, with sound judgment, clear prioritization skills, and the ability to operate independently.
• Collaborative team player with sharp analytical and problem-solving capabilities, and the diplomacy to negotiate effective solutions.
• Skilled at reviewing and monitoring projects and tasks to anticipate resource needs, surface scheduling risks, and escalating concerns in a timely manner.
• Proficiency in Microsoft Excel.
• Hands-on experience with Salesforce and PSA platforms such as Certinia.
• Demonstrated project coordination experience with a solid grounding in project planning methodologies.
• Strong auditing, data analysis, and data integrity management capabilities.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.