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Field & Scale Operations, within Microsoft Business Operations, provides operations support for Microsoft Services Customers and Sellers to accelerate seller productivity across the Services business. We are accountable for designing and executing deal management services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance - all while providing a great customer experience. We are looking for team members to join our team to focus on delivering great experience with deep expertise in contracting, order management, billing and customer relationship management.
The Services Customer Operations Manager (S-COM) plays a critical role partnering closely with sellers and cross‑functional teams to orchestrate complex Services deals, remove operational friction, and ensure high‑quality, compliant execution across the lead‑to‑cash lifecycle, increasing deal quality and velocity. This is an individual contributor role embedded in seller motions. This role is responsible for deal orchestration, execution discipline, and operational readiness, ensuring Services opportunities progress efficiently from qualification through contract execution and into delivery.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
The ideal candidate demonstrates leadership by proactively orchestrating cross‑functional teams, independently removes operational blockers to accelerate deal velocity, and applies problem‑solving, decision‑making and action-orientated judgement to drive end‑to‑end Microsoft Services Support contract execution with measurable impact. This role embodies Microsoft values and contributes to a high-trust, collaborative quote to cash environment.
Deal Pursuit Management & Orchestration
Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed.
Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity.
Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards.
Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures.
Enforce consistent execution of deal management practices and engagement models
Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
Deal Execution & Readiness
Support the development and readiness of pricing, quotes, contracts, and related deal artifacts, ensuring accuracy, completeness, and compliance aligned to Microsoft business rules and policies.
Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows.
Ensure accurate and consistent representation of opportunities across Microsoft systems.
Proactively identify and resolve issues related to contracting, invoicing, or collections in partnership with internal teams.
Risk Management & Quality Assurance
Identify deal risks, execution gaps, or data hygiene issues early and drive resolution through appropriate channels.
Anticipate downstream impacts of tooling, policy, or template changes on in‑flight deals and take early corrective action.
Ensure adherence to business rules, approval requirements, and compliance policies throughout the deal lifecycle.
Continuous Improvement & AI‑Enabled Execution
Demonstrate a growth mindset by Identify recurring pain points, inefficiencies, or quality issues in deal execution and contribute actionable insights to continuous improvement initiatives.
Leverage data and seller feedback to improve deal readiness, execution quality, and time‑to‑close.
Adopt and support AI‑assisted or agentic workflows to reduce manual effort, improve operational accuracy, and increase deal velocity.
Reinforce alignment to Services sales strategy and evolving operating model standards.
Qualifications
Minimum / Required Qualifications:
Bachelor's Degree in Business, Operations, Finance, or related field AND experience in operations, program management or process management
OR equivalent experience.
Advanced proficiency in English, including written, verbal, and reading comprehension skills.
Advanced proficiency in one of the following languages: French, Spanish, Italian, German, or Arabic, including written, verbal, and reading comprehension skills.
Office presence of minimum 3 days per week.
Preferred Qualifications:
Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization.
Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models.
Experience in a customer service environment in a large, matrixed multinational company.
Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery.
Demonstrated ability to manage ambiguity and apply judgment in complex operational scenarios.
Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement.
Passion for technology, AI skilling, innovation, and leading change.
Business Program Management IC3 - The typical base pay range for this role across Romania is lei 143,500.00 - lei 253,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Operations, Finance, or related field OR equivalent experience
- Experience in operations, program management, or process management
- Advanced proficiency in English (written, verbal, reading)
- Advanced proficiency in one of: French, Spanish, Italian, German, or Arabic (written, verbal, reading)
- Office presence minimum 3 days per week (hybrid work requirement)
- Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in large, matrixed organizations
- Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models
- Experience coordinating cross-functional stakeholders (Sales, Finance, Legal, Delivery) and managing ambiguity
- Exposure to continuous improvement methodologies (Lean, Kaizen, Six Sigma) or data-driven process improvement
- Passion for technology, AI skilling, innovation, and leading change
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
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