Leading for Customer Services order intake and sales number in the assigned district covering both new equipment customers and the installed base. Also, the Service CLV (Customer Life Value business)
Your role:
Responsible for the overall Customer Services (CS) sales business and all CS quotations within the assigned district (Point of sales quotations are responsibility of Account Managers KAM, US, PM&CC and IS)
Manage CS Account manager to deliver Service Target .
Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategy
Establish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teams
Collaboration with channel partners where required
Responsible for filling the funnel management tool and systematically analyzing win / loss deals, expectations, customer satisfaction (NPS), market, competition and trends
Provide input and feedback on sales strategy and planning to district and regional management
Support the CS Account Manager in case of point of sale deals
Responsible for maintaining and increasing CS service contracts for Installed Base
Promote and execute the sales of out of warranty contracts
Promote and execute the sales of higher level CS contracts (e.g. silver to gold)
Promote and execute renewal of CS contracts
Promote and execute CLV ( Customer Life Value ) such as Tech Max .
You're the right fit if:
Degree level education or equivalent
Experience minimum of 5 to 10 years and above of relevant experience.
Fluent in English, verbal and written in addition to local language
Proven experience in delivering outstanding commercial results
Ability to analyze a large amount of data to draw commercial actions.
Creative and data-driven decision maker.
Process and continuous improvement mindset.
Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.
Attention to detail is a must, coupled with a "roll-up-your-sleeves can-do” attitude.
Ability to demonstrate experience in managing diverse groups of stakeholders.
Excellent in interpersonal and communication skills with proven ability to influence all levels of stakeholders.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Skills Required
- Degree level education or equivalent
- Experience minimum of 5 to 10 years and above of relevant experience
- Fluent in English and local language
- Proven experience in delivering outstanding commercial results
- Ability to analyze a large amount of data
- Creative and data-driven decision maker
- Process and continuous improvement mindset
- Self-motivated individual with ability to take ownership and multitask
- Attention to detail
- Ability to demonstrate experience in managing diverse groups of stakeholders
- Excellent interpersonal and communication skills
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
