This Services Business Execution Productivity (AVP) role will support the successful execution of multiple programs aiming to generate productivity and optimize the global network for Services. This important role will contribute to the team operating on an agreed governance structure. They will support the delivery of strategic programs at agreed timelines that are driven by business goals.
This role allows the candidate to develop a comprehensive understanding of multiple areas within Services and how they interact in order to achieve their objectives. It also gives the candidate the opportunity to learn the Services Financials in detail, work with AI, and get well acquainted and partner with senior leadership across all areas within Services.
Excellent communication skills are required in order to negotiate across all levels of the organization. It will support a wide range of sponsors and stakeholders, ensuring that all initiatives are meeting key milestones and success criteria. They will help drive projects from initiation to close, making sure the projects are completed efficiently and deliver the stated business goals. Key responsibilities include planning and tracking productivity targets vs progress made, AI automation, headcount and expense management, identifying and executing new initiatives to improve profitability, communicating with stakeholders, and ensuring that project issues are resolved, and dependencies are managed.
Responsibilities
AI Strategy & Execution
- Be the AI champion on the team.
- Form an AI strategy around current processes that the team is involved in.
- Lead execution for building new and enhanced AI driven automated processes.
- Promote and support the effective use of AI within the team and the broader Services organization.
Strategic & Financial Oversight
- Learn the Services P&L and Balance Sheet in-depth, with a deeper focus on Expenses.
- Lead the identification and execution of initiatives to meet productivity goals and manage Direct and Indirect expenses for Services.
- Identify and analyze strategic business transformation opportunities to determine their financial impact, and then prioritize and contribute to detailed implementation plans.
Headcount Management
- Responsible for consolidating all headcount requests across Services.
- Collaborate with the team to prepare recommendations for approvals / rejections to be presented to the Services Workforce Management Council, comprising the Services COO, CFO, Chief of Staff, and HR head.
- Communicate outcomes of the WMC meeting to stakeholders.
Productivity & Project Management
- Establish and manage program governance for key projects, ensuring clear scope, deliverables, and timelines are agreed upon by all stakeholders.
- Develop and maintain detailed end-to-end project plans, defining tasks, dependencies, and clear roles and responsibilities to ensure accountability.
- Monitor and report on project progress against deadlines, manage the project cadence, and ensure dependencies are resolved and tasks are completed as agreed.
- Prepare and deliver reporting materials for senior management to provide transparency and facilitate timely decision-making.
Risk, Compliance & Performance
- Proactively identify, manage, and escalate risks and issues, anticipating delays and resolving problems to ensure project success.
- Appropriately assess risk in all business decisions, ensuring compliance with applicable laws, rules, and regulations while safeguarding the firm's reputation, its clients, and assets.
- Evaluate project and business performance, fostering a culture of continuous improvement by communicating lessons learned.
Collaboration & Influence
- Act as a key contributor and collaborative team member, working with a wide range of individuals in pursuit of Productivity execution and progress.
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Job Family Group: Business Strategy, Management & Administration------------------------------------------------------
Job Family:Business Execution & Administration------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:$109,120.00 - $163,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Nov 10, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Excellent communication skills
- Ability to negotiate and collaborate across all levels of the organization
- Ability to manage projects from initiation through completion
- Ability to assess and manage business risks while ensuring compliance with applicable laws, rules, and regulations
- Ability to analyze financial impacts, productivity targets, expenses, and business transformation opportunities
- Ability to develop and execute AI-driven automated processes
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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