Services Assistant

The Services Assistant provides client assistance in support of the services team.  The Service Assistant will collaborate frequently with case managers to coordinate services and prioritize client needs. In this role, the Services Assistant will work directly with clients as well as internal and external service providers. Communication, coordination of appointments and transportation are essential components of this position.  

RESPONSIBILITIES

Services Assistance:

• Coordinate medical, dental and mental health appointments for adult clients as needed to reduce barriers to accessing care. 
• Provide childcare as needed during appointments. 
• Assist with completion of Medicaid applications.
• Schedule cab or Lyft trips as per programmatic guidelines. 

• Coordinate children’s medical appointments and immunizations and support adult clients in meeting the basic needs of their children and gathering appropriate documents. 
• Collaborate with ForKids clinical staff and/or external clinical service providers to monitor attendance and treatment progress in reference to scheduled psychological evaluations, medication management appointments, therapy appointments, etc. 
• Attend staff meetings and in-service training as needed.
• Assist with other appointments and follow-up as it relates to mainstream benefits, Social Security benefits, vital documents, etc. 
• Establish professional, supportive relationships with all participants.
• Document client files consistently, completing all required documents and progress notes within the timeframes allotted.
• Coordinate transportation services and/or transport families for regular health care/mental health care and other business-related appointments as needed.
• Other duties as assigned.

Customer Service:

• Provide service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual. 

Financial Management:

• Use agency resources (financial and non-financial) prudently.
• Acknowledge and follow financial policies of the agency.

Grants Data Management:

• Accurately complete all required data reporting in accordance with established guidelines.
• Participate in all scheduled data collection trainings.

Community Engagement:

• Participate in development and fundraising activities as needed and requested (ex: meeting with donors, providing tours, attending fundraising events).
• Regularly engage, support and collaborate with volunteers to provide a meaningful experience.

 Education and Experience:

At least one year of educational, volunteer and/or employment experience with vulnerable populations in a social-services related capacity. 

Essential Functions, Knowledge, Skills and Abilities:

• Knowledge of conflict resolution strategies.
• Knowledge of child protection standards and procedures.
• Knowledge of the use of personal computers and standard office software.
• Effective oral and written communication skills.
• Ability to document services provided to clients. 
• Ability to correctly assess situations within scope of responsibility and to make sound judgments within existing laws, policies and regulations.
• Ability to establish and maintain effective working relationships with parents, children, co-workers and with representatives of other agencies and programs.
• Ability to effectively communicate with both clients and co-workers regarding services being provided.
• Ability to effectively prioritize tasks and responsibilities.
• Ability to calmly handle changes in plans/schedule.
• Ability to plan daily activities to achieve identified goals.
• Valid driver’s license with no more than three minor moving violations and/or accidents combined within the last three years, and no major moving violations in the past five years.  
• Ability to drive agency 12 passenger vans on a regular basis. 
• Ability to drive personal vehicle for agency-related business occasionally.