Services Analyst

Would you like to support a 2,500 person professional services, support, and account management organization?

Would you like to own the implementation of complex reporting and dashboard solutions?

Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamai's 2,500+ person Global Services and Support organization. This organization is made up of Professional Services, Customer Support, and Account Management. The team uses complex data and action driven tools/models to influence operational efficiency, quality and compliance.

Partner with the best

Services Analyst supports end-to-end implementation of simple and highly complex reporting. The timeline of implementation may range from days to months depending on complexity. Services Analysts will collaborate with multiple stakeholders to identify business risks through data analysis and make recommendations.

As a Services Analyst, you will be responsible for:

• Developing financial forecasts and business models; managing updates in Anaplan, Tableau, and Microsoft Office tools.
• Assisting in monthly reporting through variance analysis and trends; providing accurate insights on financial performance.
• Managing costs, budgets, and leading compensation planning activities.
• Defining the needs of the business through collaborative requirements gathering sessions
• Designing user friendly customized reporting and dashboards by thoroughly understanding the use cases adopted by the business
• Analyzing data for patterns, trends, or risks and identifying mitigation options and recommendations to share with stakeholders

Do what you love

To be successful in this role you will:

• Have 2+ years' relevant experience and a Bachelor's degree.
• Have development experience on business intelligence reporting platforms such as Tableau, Anaplan etc.
• Have experience demonstrating analytical skills with ability to provide data backend analysis
• Have exposure to confidential data handling
• Have great initiative for results, ability to handle ambiguity and cross team dynamics
• Have good communication (verbal and written), presentation, and interpersonal skills

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.