Leidos, a leading defense, intelligence, and technology company, is seeking a full-time ServiceNow Visualization & Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background in CM.
Your Opportunity
As the Defense Information Systems Agency transitions to ServiceNow, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver and maintain critical visualizations to support team objectives. While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story, this is the perfect role for you.
What You’ll Do
Advanced Data Visualization: Design, deliver, and maintain a suite of complex data visualizations within ServiceNow. You will be the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.
Core CM: Execute essential CM functions within the ServiceNow platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.
Data Integrity & Investigation: Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.
Team Collaboration & Mentorship: Act as the team's technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills, in addition to collaborating on team objectives.
What You’ll Bring (Required)
Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
Experience & Education: Bachelor’s degree in an IT-related field with 4-8 years of prior relevant experience.
Advanced Data Visualization Skills: Proven, advanced-level ability to create complex data visualizations in ServiceNow. You must be able to demonstrate past experience building visualizations from the ground up.
ServiceNow Platform Knowledge: A strong, hands-on understanding of the ServiceNow platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.
CM Foundation: A strong foundation in CM principles and practices gained through prior experience.
Analytical & Problem-Solving Skills: A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.
Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.
What We Want (Desired)
Telecom Module Experience: Experience with ServiceNow's telecommunications modules (TSOM/TNI) is highly desired.
Certifications: ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).
Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:April 8, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's degree in an IT-related field
- 4-8 years of prior relevant experience
- Current and active DoD Secret security clearance
- Proven advanced-level ability to create complex data visualizations
- Strong knowledge of the ServiceNow platform and CMDB data model
- Strong foundation in CM principles
- Analytical mindset with troubleshooting skills
- Experience with telecommunications modules is desired
- ServiceNow Certified Implementation Specialist
- Understanding of the OSI model and networking
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
