We are seeking an experienced ServiceNow Technical Manager to lead and drive end-to-end ServiceNow solution delivery. The role demands strong technical expertise, leadership in managing teams, and the ability to align platform capabilities with business goals. The individual will also be responsible for mentoring developers, overseeing project execution, and ensuring governance, quality, and scalability of the ServiceNow ecosystem.
Key Responsibilities:
Lead and manage a team of ServiceNow developers, administrators, and architects.
Define and implement best practices, standards, and governance across ServiceNow projects.
Oversee solution design, development, integration, and deployment of ServiceNow modules.
Collaborate with stakeholders to understand business needs and translate them into scalable ServiceNow solutions.
Drive hiring, training, and upskilling initiatives within the ServiceNow team.
Ensure compliance with SLAs, performance KPIs, and security standards.
Provide thought leadership on platform enhancements, upgrades, and roadmap planning.
Manage stakeholder communication and provide regular status reporting to leadership.
Required Skills & Experience:
- 12+ years of IT experience with at least 8+ years in ServiceNow platform delivery.
- Minimum 4 yrs of solid hands-on experience in ServiceNow platforms with excellent communication skills.
- Design, develop, and implement solutions on the ServiceNow Platform, with a focus on Platform AI Search.
- Strong proficiency in JavaScript frameworks such as Technically hands-on in UI frameworks like Angular, React with hands-on experience in HTML, CSS
- Create and configure workflows based on the business requirements and best practices.
- Perform integration between ServiceNow and other customer business systems.
- Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc.
- Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform
- Hands-on proficiency in ServiceNow Platform including Scripting, integrations, ACLs, Flow designer, Scheduled jobs or equivalent
- Solid implementation experience in cross-system integrations using REST, Graph QL or related technologies\
- Proven expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.
- Strong experience in team management, people development, and project governance.
- Hands-on knowledge of ServiceNow architecture, scripting, integrations, and performance optimization.
- Excellent stakeholder management, communication, and leadership skills.
- ITIL/ServiceNow certifications (CSA, CIS, CAD, CTA, ITIL v3/v4) preferred.
Skills Required
- 12+ years of IT experience
- 8+ years in ServiceNow platform delivery
- 4+ years of hands-on experience in ServiceNow platforms
- Experience in JavaScript frameworks
- Proficiency in ServiceNow platform including scripting and integrations
- ITIL/ServiceNow certifications preferred
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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