The Role
Lead design, development, implementation, and maintenance of ServiceNow solutions and custom applications. Translate business requirements into scalable ServiceNow apps, drive integrations and automation, oversee delivery across ITSM/CSM/HRSD, mentor developers, promote agile practices, and provide technical leadership during incidents.
Summary Generated by Built In
ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.
Key Responsibilities:
Custom Application Development:
• Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
• Translate complex business requirements into scalable, maintainable custom solutions.
• Ensure reusability, modularity, and adherence to ServiceNow development standards.
• Experience with Service Now application development for Mobile.
Solution Design & Delivery:
• Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules.
• Review and approve technical designs and implementation plans.
• Drive end-to-end delivery of ServiceNow solutions, including integrations and automation.
Team Management:
• Mentor and guide ServiceNow developers and administrators.
• Coordinate development efforts and ensure timely delivery.
• Promote agile methodologies and continuous improvement practices.
Technical Expertise:
• Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools.
Stakeholder Engagement:
• Build strong relationships with business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Provide technical leadership during critical incidents and platform escalations.
Skills Required
- Design and develop custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
- Experience with ServiceNow application development for Mobile.
- Hands-on experience across ITSM, CSM, and HRSD modules.
- Proficiency in JavaScript for ServiceNow customization and scripting.
- Experience using Flow Designer for orchestration and automation.
- Experience building integrations using REST and SOAP APIs.
- Proven experience leading, mentoring, and coordinating ServiceNow developers and administrators.
- Familiarity with agile methodologies and driving continuous improvement.
- Strong stakeholder communication skills and ability to provide technical leadership during incidents/escalations.
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The Company
What We Do
NexusCorp LLC (operating as Nexus Corporation) helps businesses achieve their goals through custom software development, IT consulting, statement-of-work delivery, contingent workforce and direct-hire solutions, and payroll services. It designs, builds, tests, and maintains scalable digital applications; analyzes systems to improve technology use; and supplies specialized professionals and structured project delivery. Its client-first approach emphasizes compliance, integrity, innovation, and tailored business outcomes.
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