The Role
Lead ServiceNow implementations: gather requirements, customize ITSM/Service Portal/ITOM, build integrations (REST/SOAP/MID), maintain Discovery and CMDB, optimize scripts, run workshops, mentor juniors, and deliver solutions in Agile sprints.
Summary Generated by Built In
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 3 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities
- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
- 3+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
- ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred.
- Experience with additional ServiceNow modules like HRSD, or GRC.
Top Skills
Agile
Business Rules
Client Scripts
Cmdb
Discovery
Ham
Itom
Itsm
Mid Server
Rest
Script Includes
Service Portal
Servicenow
Soap
Ui Policies
Workflows
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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