ServiceNow Support Enterprise Sr Analyst

What success looks like in this role:

Roles and Responsibilities

• Provide end user and application support on ServiceNow application
• Troubleshoot end user issues
• Evaluate issues, troubleshoot and resolve
• Perform incident/change/release management activities
• Understand ServiceNow Error messages and error/installation logs
• Provide technical leadership in resolving complex issues for ServiceNow and related integrations
• Coordinate with deep support team members to get the status of issues that have been transferred
• Interacting with various SME’s (Subject Matter Experts) to gather and harvest related content and deliverables
• Involving in application support during outage/degrade or any enhancements.
• Strong understanding on Design, build, workflow and customize ServiceNow modules
• Estimate efforts for ServiceNow projects based on provided requirements
• Evaluate and perform feasibility studies for new solutions
• Provide technical leadership for projects
• Interface with Architects to provide technical feedback and translate high level designs to detailed solutions

#LI-LS1

You will be successful in this role if you have:

Skills:

• Minimum 5-8 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
• Understanding the ServiceNow platform and all core functionalities is essential
• Experienced in supporting single and domain separated ServiceNow instances
• Strong hands on technical knowledge of all ServiceNow modules
• Hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
• ServiceNow Certifications and ITIL certification is preferred
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
• Personal commitment to quality and customer service
• Good technical documentation skills
• Should be creative problem solvers who can collaborate well and be flexible
• Good verbal and written communication skills, problem solving skills
• Strong interpersonal and presentation skills

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.